From Paycheck to Purpose

On-campus jobs tend to be born from necessity, largely transactional, and not viewed as particularly meaningful. But what if brewing coffee in the campus cafe, or making calls in the development office, could be supported by mentors and learning modules that made these experiences an integral part of students’ educations and careers? At Arizona State University (ASU), a few innovative thinkers started asking that question.

“So many students are engaged in work while they’re going to school,” said Brandee Popaden-Smith, director of the Work+ Learn program at ASU. “How do we help those students get every bit that they can out of that experience?” 

Students may work because they need to, says Popaden-Smith, but that doesn’t mean they shouldn’t gain high-quality employment experience in the process.  She and her team imagined student employment could be fulfilling in more ways than one—not only for the coinciding paycheck, but for providing students critical professional development skills and complimenting their studies in the classroom.  

In 2020, Work+ was piloted and then developed at ASU’s University College as an initiative supporting student success. Focused on students currently employed by the university, Work+ is, at a minimum, a win-win strategy to help busy student-employees get the most out of their dual roles.  At its core, it’s about equity and access. 

Around 40% of full-time college students and closer to three-quarters of part-time students in the U.S. are “working learners,” or those employed during the school year as they complete their degrees. The majority are lower-income or first generation students. At ASU, the largest public university in the country, 35% of their approximately 140,000 students (undergraduate and graduate) are the first in their families to go to college. Around 11,000 are working learners, teeing Work+ up to be a program with wide-reaching impact, both locally and nationally. 

Work+ offers several online modules, or “levels,” for student employees to gain critical career skills and contemplate professional pathways. This content responds in part to the 2019 study from Gallup and Bates College, “Forging Pathways to Purposeful Work: The Role of Higher Education,” which suggests students who participate in a course or program encouraging them to think about pursuing meaning in their work are more likely to secure this type of employment. The same research established a positive correlation between college graduates who find purpose in their work and their overall well-being.

Sukhwant Jhaj is ASU’s vice provost for Academic Innovation and Student Achievement and is the point person on the project for ASU Provost Nancy Gonzales. “I focus on issues of institutional strategy as they connect with questions of academic innovation and student success,” Jhaj said. “Things like, “What’s next?’”

According to Jhaj, Work+ targets three questions, with a particular focus on the second. “How do you end achievement disparities that exist? How might we redesign for an integrated work and learning future? And how might we design services using design thinking analytics?” These objectives then align with the larger university’s charter, which emphasizes not only academic excellence and innovation as a research institution, but the fundamental importance of access and inclusion to that end.

Part of this accessibility mission is to elevate on-campus work to the status of the often-sought-after-but-less-widely-available internship. “For a long time, internships were kind of the main high value work experience that students could get while they were pursuing their degree program,” said Popaden-Smith. “But they’re not easily scalable, especially for an institution our size where we’re trying to ensure that every single learner has these types of opportunities.”

Making work more integral to education also creates a sticking factor for students at risk of stopping out. “When you take a look at our working learner populations broadly across the nation, they’re highly representative of historically marginalized groups, and they are the ones facing the significant barriers to persisting through their educational experience,” said Popaden-Smith. She said programs like Work+ that infuse employment with education help students, who might otherwise be forced to choose one over the other, to stay in school. 

Crystal Woods, a psychology major in her last semester at ASU, said she has appreciated participating in Work+ through her job as an academic peer advisor, especially in anticipation of her upcoming graduation. “I feel like the closer you get to graduating, the harder it gets to really decide what you want to do.” Even though she had amassed plenty of professional experience already, working since she was 16 and often two jobs throughout college, Woods said Work+ modules helped her develop career skills she wouldn’t have known how to approach otherwise. She has taken quizzes to learn more about potential career paths that could suit her and kept a record of all her progress along the way. 

“So many students are engaged in work while they’re going to school.  How do we help those students get every bit that they can out of that experience?”

Woods believes ASU offers a supportive environment in general for first-gen students like herself, and engaging with Work+ boosted her confidence further. “Entering school, I never thought I could be doing what I’m doing or getting the grades or even graduating early. And so reflecting back on it, I’m like, ‘Oh my gosh. I did do it as a first-generation [student].” The work experience helped her shift from a deficit to an asset mindset. “I don’t walk into interviews as nervous as I was. I kind of walk in [with the attitude of] ‘they need me more than I need them’—even if I really do need them.” 

A critical part of making Work+ effective for students comes down to the role of their employers. Supervisors who engage with Work+ help lead their students through their online modules, providing continuous support and feedback to reinforce the coursework on professional development in practice. These advisors also gain access to a wealth of resources designed to facilitate their own experience, from approaching the hiring process to navigating a mentorship relationship. 

For Kate Armbruster, who is not only a student-employee supervisor but a doctoral student at ASU researching working learners, the impact of student-supervisor relationships is hard to overstate. “This is not just about student employment, student-employees,” Armbruster said of Work+, which she engages with as both a supervisor and researcher. “It’s very much about the supervisor, as well, because we need the supervisor to have buy-in and be motivated and understand how important their role is in student success—how much of an impact they have on student employees.”

Crystal Woods attributes much of her progress as a working learner to her boss and mentor, Amanda, who introduced her to Work+ and also comes from a first-generation background. “Since she was the person who encouraged me, I was able to get research opportunities and work in labs, which I didn’t even think I was smart enough to do. But here I am.”

As successful as it has been for her, Woods admits Work+ is not always an easy sell for students with little time left in their already-strapped schedules. “I know that when you’re already at work and you’re a student and you have homework, it’s just so much on your mind. Work, work, work. Why would they want to do another sort of work? But it’s beneficial at the end of the day.”  That’s what she tells other students.

Meanwhile, Work+ Learn Director Popaden-Smith plans to continue trying to reach as many students as possible, if not all of them, with opportunities Work+ offers. “We’re actually in the process, in order to scale to the entirety of the institution, of shifting to, ‘How are the values and how is the framework of Work+ the foundation for all student employment at ASU?” she said. She envisions the larger Work+ philosophy permeating all student employment experiences and benefiting each and every student employee and supervisor.

For Vice Provost Jhaj, the destiny of Work+ extends well beyond his ASU. “We are focused on how we might reimagine the experience of students that we employ and, in doing so, help rethink work-study nationally,” he said.

New Classroom Tech Tool Gets Students Talking

As faculty consider which technology tools to try this school year, they may be interested to know there is now one available that helps their students speak up in class. AskClass is a simple teaching tool that gets students talking and lets professors know who to call on next.  Part AI and part behavioral science, AskClass may appear rudimentary, but founders hope that it can help higher education address new concerns about academic disengagement and social anxiety among Gen Z students. 

Damon Moon, a management consultant turned adjunct business professor at San Jose State University, created AskClass with a development partner.  He uses the tool in all his classes and has made it available as a commercial product for professors across the country. Moon said the absence of normal conversation caused by students’ preoccupation with phones and social media, coupled with the emotional side-effects of the pandemic, served as motivation to create a tool that would bring robust conversation back into the classroom.  

“Today’s students can go for hours without talking and the first thing they’ll likely ask is, ‘Do you have a charger?’” Moon joked, though he believes the ramifications of this are serious from both a teaching and a mental health perspective.    

He described the tool as a combination of gamification, data analytics, and a little bit of nudging. The formula is simple and straightforward.  When students enter class, they are met with classical piano music and an “icebreaker” question projected on the AskClass screen, often side-by-side with class content.  The question could be anything from “If you have $100 to donate, where would you give it and why?” to “What is your favorite movie?” Students are asked to discuss their answers with their classmates, as music continues in the background.  Those that share with the entire class are given points that are tallied in real time on the roster on the AskClass screen which displays all of the students’ first and last names.

The point system continues throughout the lecture with many opportunities for students to speak up and get credit.  Professors are encouraged to create class experiences that naturally lead to discussion, like team projects that require a “report out,” providing another chance at points.  A timer helps guide the more introverted students, letting them know there’s a start and finish to their efforts.  Professors, acting more like coaches, yell motivational instructions like “Lucas, you have two minutes to recap the discussion. Go!”

An advantage for faculty, particularly those teaching in large lecture halls, is that they can see who has not participated and can welcome them into the conversation.  Another tactic, the Random Person Selector, calls on students indiscriminately, removing any perception of bias on the professor’s part.

“Raising your hand can be really uncomfortable for some students, particularly those from Eastern Asian countries where it is contrary to our culture,” said Moon, who is from Korea.  “But at the same time, being asked to participate, or having your name randomly come up on the screen, can be the onramp many students need to join the conversation.”

Outcome data from Moon’s classes show that 96% of students said they are more comfortable speaking up in class; and 95% of students said they had better team dynamics compared to other classes. Additionally, 98% of students made a new friend as a result of AskClass.

“AskClass is pretty much your best friend starting the conversation for you in a group of kids,” said Diamon, a senior at San Jose State who is originally from East Africa. “And the points are awesome,” he said. 

Moon said the point system is a reinforcing mechanism that works well with students in direct and subtle ways. Students are familiar with “rewards” programs, like those at Starbucks or their credit cards, and are comfortable competing in digital games.  For classes where professors offer participation credit toward grades, as Moon does, it is a significant motivator.

Outcome data show that 96% of students said they are more comfortable speaking up in class; and 95% of students said they had better team dynamics compared to other classes. Additionally, 98% of students made a new friend as a result of AskClass.

“I am a very competitive person, so for me to be able to see in real time the points I get, made me really want to participate every single day,” said Lily, a student at San Jose State.  “It makes participation fun; It’s like a game.”

Bob DuBois, PhD, known as ‘Dr. Bob,” is associate director of undergraduate studies and a senior lecturer in the psychology department at the University of Tennessee, Knoxville. He said any way to get students talking in class was of interest to him as a professor. When he heard about AskClass from a podcast featuring Moon, he decided to pilot it in his classroom. He now says it has played a big role in building community in his class.   

“It just changed the entire dynamic,” he said.  “What was once the same three or four students dominating the discussion suddenly became everybody wanting to join in because they could see that they were getting credit for that and watching their points go up.”

DuBois believes students learn more as a result, particularly first-generation students (of which he was one), who often lack the confidence to take risks within the classroom.  He also sees AskClass as a way for busy students to make friends in a place where they spend so much of their time.  “I see AskClass as kind of a scaffolding for building relationships, which is incredibly important on modern campuses where students are so busy that they are not prioritizing making friends.” 

Building relationships that lead to better mental health is an intended benefit of AskClass and one that Moon talks about in his sales pitch. Keith, a recent San Jose State graduate who met his girlfriend through Moon’s class said, “Just being able to put yourself out there in a low stakes environment, especially a learning environment, is so good for your mental wellbeing.”  

“You no longer feel like a spectator. You’re not just sitting there, getting the information and storing it in your brain. Instead, you feel a part of everything.”

Nareg, a former student in Moon’s class, said AskClass creates an environment where people can freely share what’s going on in their lives.  “I think it really creates a sense of belonging for students of any kind of background.  Anyone can come into engagement and find something to talk about, something they have in common with the person next to them.  And then when the professor ties it all together, it creates a holistic environment where everyone has a sense of belonging.”

For Julia, who is from Brazil, the five-minute icebreaker that gets students talking doubles as a stress reliever when moving from one content-rich class to the next. But what she appreciates most about AskClass is the way it gives students agency in the classroom. 

“You no longer feel like a spectator,” she said. “You’re not just sitting there, getting the information and storing it in your brain.  Instead, you feel a part of everything.”

AskClass is now being used by 700 professors at 130 institutions across the country, and Moon is eager for it to expand even more. The tech entrepreneur and business professor said generating a profit from the relatively modest licensing fee is not his motivation, and it is unclear if his technology-based engagement tool is the real differentiator in the satisfaction his students so eagerly reported.  Is it good technology or just good teaching?

Dr. Bob said, “AskClass makes the process of asking questions and soliciting answers structured in a way that we don’t forget how important that is.”

Young Professionals of Color Speak Out About Workplace Climates

Understanding how young graduates of color experience their predominantly White workplaces is a critical part of creating flourishing cultures within increasingly diverse work environments.  As corporations and organizations continue to work at this with varying success, the Steve Fund has released a new report that can help guide their efforts.  

In “Supporting the Successful Transition of Young People of Color into the Workforce,” The Steve Fund surveyed 160 young professionals of color on cultural dynamics that affect their wellbeing and, as an extension, their job performance, satisfaction, and retention. The results showed that half of those surveyed reported experiencing microaggressions at their places of employment; and half said they do not feel a sense of inclusion or belonging. These and other findings send a strong message to employers about the DEI work that lies ahead, despite increased efforts on the part of employers to attract and retain professionals of color. 

“We know that employers face challenges reaching recruitment and retention goals and young people of color face challenges transitioning into the workforce,” said Evan Rose, president and co-founder of the Steve Fund, the nation’s leading organization focused on supporting the mental health and emotional wellbeing of young people of color.  “These interrelated challenges present us with an opportunity to leverage the talents of a diverse workforce for growth and support young employees of color in inclusive and culturally responsive ways.”

In addition to the survey findings, the new report outlines a detailed framework for how employers can respond to what young professionals of color are reporting while creating more inclusive workplaces that will help attract and retain young people of color.  Like the “Equity in Mental Health Framework,” which has helped colleges and universities customize strategies that support the mental health of college students of color, the Steve Fund has taken a similar approach for young people transitioning into the workforce, helping employers better prepare for them with tools and resources that foster equity, inclusion, accountability, and mental health.  

“A key benefit to this work is that it connects what colleges and universities are doing to support the mental health and wellbeing of students of color with what employers want and need to do in the workplace,” said Dr. Paula Johnson, president of Wellesley College, a liberal arts college that has been a leader in inclusive excellence, with a focus on students’ mental health. “By drawing those connections and building on the mutual learning that results, we can work to maintain the gains we’ve made with young people of color who enter work environments that may hamper their sense of belonging and impede their ability to thrive.”

Stress, Belonging, and Mental Health

Marcus had been a few months into his first job out of college when he was asked to join his boss and a few other colleagues for lunch.  He remembers being excited to be included among the group of executives and was feeling good about the way he had handled himself.  Then, one of the executives complimented him on being articulate, saying, as if with surprise, “Wow, you really have an excellent vocabulary.” Marcus, who is Black, felt the familiar sting.  “After that, I was completely deflated,” he said.  “I just wanted to get out of there.”  Not long after the incident, he switched jobs. 

An underlying issue that influences these findings is the lack of diversity within the corporate workforce.

Unfortunately, Marcus’ experience is all too common as the Steve Fund survey bears out. Participants were asked to respond to questions relating to four key workplace dynamics: perception of workplace discrimination; experiences of isolation and belonging; need for psychological safety; and importance of cultural competence.   Among the findings, 50% reported experiencing microaggressions, 30% said work stress impacts their emotional wellness, 50% said they don’t feel a sense of inclusion and belonging at their place of employment, and 30% reported spending time looking for another job.   

Other findings are instructive in helping employers understand where, specifically, professionals of color are looking for change.  Half of young professionals said that management doesn’t foster a workplace that allows employees to be themselves; half also report not knowing where to go if they experience discrimination; and 41% said they do not have access to culturally competent mental health resources.  One in three young employees does not feel emotionally supported at work.

An underlying issue that influences these findings is the lack of diversity within the corporate workforce—a tenacious problem that leaders throughout the country are continuing to grapple with.  According to the report, Blacks make up about 10% of college degree holders, but only 3.2% of executives/senior level managers.  Employees of color also have high attrition rates. People of color and younger employees were more likely to have quit their jobs in 2021; feeling disrespected was a key reason for leaving.  The report cites more than three in ten young employees of color (Black and Latinx) experience discrimination at work, leading to increased levels of stress, anxiety, and hopelessness.  

The upside of creating workplaces that disrupt these trends is not lost on competitive companies, which is why organizations are reaching out to sources like the Steve Fund for help. The report cites research showing that workplaces that cultivate a culture of belonging experience higher levels of creativity, innovation, and profitability.  Employees who feel emotionally supported at work are less likely to experience mental health symptoms, less likely to underperform, have higher job satisfaction, and are more likely to stay at their companies. 

“Marcus, who is Black, felt the familiar sting. ‘After that, I was completely deflated,’ he said. ‘I just wanted to get out of there.’ Not long after the incident, he switched jobs.”

“It’s pretty simple,” said Dr. Jessica Isom. “Any time a person cares about something and is invested in something, they are going to show up better as an individual, contribute better as a team member, and overall contribute to a better outcome. That has to be grounded in what we all need as humans, which are genuine, authentic interactions. That’s what we thrive on.  And I think everybody can appreciate that.”  Isom said the absence of those positive interactions in the workplace, coupled with mental health strains brought on by systemic racism, cause young professionals of color to protect themselves by leaving. 

Dr. Isom is a board-certified community psychiatrist and one of the Steve Fund’s multicultural mental health experts. She holds a faculty role at the Yale School of Medicine, where she also trained, and co-directs the Social Justice and Health Equity Curriculum (SJHE), addressing workforce development of psychiatrists to address mental health disparities.  

“Conversations around building diverse workplaces tend to focus on desiring diversity, which is really focused on recruitment, the idea of inviting people in,” she said. “What we need to be thinking about is how to be a good host, and that means understanding who you are inviting in and what their needs are.”  

Tracy Burns, chief executive officer of the Northeast Human Resources Association (NEHRA), agrees that as earnest as employers are to attract diverse talent, more focus needs to be placed on how that talent is received and how those employees of color experience workplace cultures.  “Efforts to attract young professionals of color do not end when the offer is accepted. Employers need to build a comprehensive and sustainable approach that takes into consideration the “whole person” and fosters an environment where differences are recognized, respected, and even celebrated. This report offers both critical data that all employers should be aware of as well as concrete recommendations that can help direct your DEI efforts towards a more meaningful outcome.”

“(This work) has to be grounded in what we all need as humans, which are genuine, authentic interactions. That’s what we thrive on. And I think everybody can appreciate that.”

The Steve Fund report recommends a myriad of strategies, ranging from overarching principles like weaving mental health and racial equity into the corporate blueprint and empowering leadership to support healthy workplaces to specific strategies that address each of the issues uncovered in the survey.  These include equipping managers to make wellness at work an everyday priority; investing in mentoring at every stage in career development; and creating “wellness mentors” who are peers trained by multicultural mental health experts to provide culturally competent support and connect employees to resources.  

Dr. Isom provides an example of changes employers can make as she imagines a different outcome for Marcus and his boss at the corporate lunch.  “One of the recommendations in the report is about building a senior leadership bench that is able to facilitate the progression of young people of color.  It is even more important that individuals in leadership positions reduce their level of obliviousness to their own experiences and then arm themselves with what’s necessary to support a young person of color throughout their journey.  Because of their power and influence, their actions will have a ripple effect throughout the whole organization.”   

The Steve Fund’s mission is to promote the mental health and emotional wellbeing of young people of color as they transition from adolescence into higher education, throughout their higher education experience, and as they transition into the workforce so they can attain personal, academic, and career success and achieve their full potential. The Steve Fund works with colleges and universities, nonprofits, researchers, mental health experts, families, and young people to promote programs and strategies that build understanding and assistance for the mental and emotional health of the nation’s young people of color.

Q&A with Dr. Félix V. Matos Rodríguez, Chancellor of the City University of New York (CUNY)

CUNY Chancellor Matos Rodríguez is everywhere these days promoting and advocating for a system he calls “the Ellis Island of education.” CUNY has a storied history where separate public colleges, many with famous alumni from underserved communities, came together over time to form the nation’s largest urban public university, serving more than 226,000 degree-seeking students each year. 

Matos Rodríguez, known as “Felo,” is a vital part of that story.  A historian, professor, and author, Matos Rodríguez grew up in Puerto Rico, received a degree in Latin American studies from Yale University and received his PhD in history from Columbia University. He was president of two CUNY colleges before becoming the system’s first chancellor of color and first Latino to hold the office in 2019. Now, after four years and a pandemic, Matos Rodríguez acknowledges many challenges remain despite the progress he has made to build relationships with industry leaders, improve infrastructure at campuses, and create more workforce opportunities for CUNY students. 

In his interview with LW, the chancellor talks about the strategies he is using to improve the career connection for his students, as well as his efforts to strengthen the system. He also opines on broader issues, such as the value of public higher education and how going to college can be both a stressor and a haven for his students. 

CUNY Chancellor Félix V. Matos Rodríguez sitting at a table
Photo provided by CUNY

LW:  What are the priorities you are working on from a systems-wide level?  

FMR: CUNY is probably the best institution in the Unites States to boost social mobility. Nobody does a better job of moving people from the bottom quartiles of the socioeconomic ladder to the middle class and above than CUNY. We’ve done that by remaining an affordable institution—75% of our students graduate debt free and about 68% attend tuition-free, thanks to state and federal aid. We also have top-notch faculty and staff. Affordability and quality staff are two of CUNY’s strengths. 

What we have not done as well, particularly for a place where half the students are first-generation, is career preparedness and the whole connection to the world of work.  There has been vast underinvestment, historically, in career services, and not a lot done to integrate that world of work with curriculum and academic departments to really prepare students for careers. We’ve changed that with help from our partners in city and state leadership and the private sector.

LW: How do you tackle such a major issue at such a big place?

FMR: I break it into buckets.  The data we have on students participating, for example, in paid internships, tell us that those who participate in those programs graduate faster. When they go to get a job after graduation, they get it faster than their peers without that experience and their first-time pay is higher.  The other value here is the professional capital these opportunities create.  All college students come with assets and challenges, but the students with professional parents can often leverage their family’s networks once they graduate.  More than half of my students don’t have that. We need to be that connector to opportunities for them. Right from the start, I said, “I want to be known, at the end of my time, as the patron saint of paid internships for CUNY students.”

Nobody does a better job of moving people from the bottom quartiles of the socioeconomic ladder to the middle class and above than CUNY.

We have made a lot of progress in this area. A coalition of CEOs from some of the city’s largest employers was created three years ago to provide access to high-potential jobs for underrepresented New Yorkers. Another industry partnership, CUNY Futures in Finance, was formed by Centerbridge Partners, Bloomberg, and Goldman Sachs to connect financial services to CUNY talent.  We’ve also launched a number of public-private partnerships which, thanks to a strong backing from Governor Hochul and Mayor Adams, put millions of dollars to work on paid apprenticeships and internships for CUNY students.  

The point I really drive home to industry in New York is that our paid internships do all the things that paid internships do everywhere but because of our price point, it can really be an extra agent of advancement. Our tuition is approximately $7,000 a year for senior colleges and $5,000 a year for community colleges, for New York State residents. That paid internship that they have for a semester, if they were going to a community college, could pay for their semester. If they’re on financial aid, then that extra money can be used for food and housing, and all the other expenses we know make it challenging for them to stay in school. It’s like a scholarship. When I was president at Queens and a donor or alumni would come and say, “I’m going to give you $7,000, for a scholarship for a year,” I said, “No, give it to me in a paid internship.” At the end of the day, it will do the same thing financially for the student, but give that student a lot more in experience.  

CUNY is the ideal partner for New York industry.  I say to them, “We are a one-stop shop, come and deal with CUNY because we have 25 campuses, so if you’re an employer and you don’t want to have 25 conversations, we have a whole operation that can do that for you.”

LW: What other “buckets” are you working on in this area? 

FMR: We are integrating career preparedness into all that we do, including in the classroom and to get students to think about career options as early as possible and not in a narrow way. You want to make students think about career possibilities and begin to explore them and determine whether there’s a path, a liking, or not. And we don’t want them to wait until junior year or senior year and say, “Oh my God, I need to get a job. Now I need to think about all these things.” 

The second reason why students drop out of college—finances is the first one—is not knowing why they’re in college in the first place, and also not being able to make a connection with what they’re doing in college with what will happen in life later. So that entire career exploration is what I think we owe our students. And that’s why we want to get to career options early, to make students think about it. We’re actually trying to map for every major—and in fields within majors, not just the courses—some of the activities that you should be engaged in.  A lot of our students think career services are only for high-performing students with really good grades. My role is to get them introduced to careers, make them feel worthy of them, and then go out and compete and kick some butt.

Chancellor Félix V. Matos Rodríguez with CUNY students and moscot
Photo provided by CUNY

LW: You mentioned incorporating this work into the classroom.  What does that entail? 

FMR: Curriculum revision is another bucket we’re working on. The New York Jobs CEO Council is a key partner in helping us think about updating curriculum. It is also a main focus of our new Office of Transformation, headed by an amazing senior faculty advisor Cathy N. Davidson, one of the best writers out there on education, to help us think differently about our pedagogy.  The key to that is to make sure that faculty value this work and have the tools to do it.  So many of them do this already but we are asking them to be more intentional about it so that their students understand that this exercise that you did here, or this test or this essay or this project, creates skills that they can go to an employer with.  But what I hope that our students do is that, as they’re building a portfolio, either personally or through career services, they think that what they have learned in a class is something they can then go tell someone, “I learned X, Y, and Z in this class, and here’s a concrete example. You need me to work in groups? Let me tell you about the project I did in my history or anthropology class.” 

Faculty have to be our partners in this. We need to help them think about that value, that engagement, because for students, even though they talk to advisors and other staff, faculty are still their key role models. 

Already, faculty have competencies in this area through NACE (National Association of Colleges and Employers), that are embedded into the curriculum, but they’re not necessarily thinking about it that way, so we decided that we need to have champions.  We’ve been working with the president of NACE and with a group of career fellows out of the Office of Transformation. We started with 20 faculty from across CUNY. The fellows have been thinking together about the best ways that CUNY faculty, in all fields, can support our students in their future lives and careers. This year, CUNY will scale the pilot to nearly 50 faculty, with the goal of promoting strong relationships between classroom learning and career success.  

LW: Has your experience as a community college president influenced some of the changes you are working on system-wide?

FMR: Absolutely.  Transfers have always been the key driver in the system. The transition from community college to four-year schools has to be improved, so that students aren’t set back in time and money by needless requirements.  This is a challenge for two and four-year schools everywhere, but at CUNY where we’re working within a system, we have no leg to stand on if we don’t get this right. 

The second reason why students drop out of college – finances is the first one – is not being able to make a connection with what they’re doing in college with what will happen in life later.

At the same time, when I came on board as chancellor, since I was president of a two-year school, I told all the presidents, “We have to improve the two-year experience.”  What often happens is if you come to CUNY and you are not college-ready, you need to start out in a community college. Part of the challenge has been that not every student starting at a community college really wants to be there. So, I told the community college presidents, “You need to create a rationale of why people want to come here. Not because we tell them to, but because either you have the student life or signature programs that they want to engage with.”  This is particularly important at this point in time when we’ve lost so many students to the pandemic.  We need to ask ourselves, outside of the personal circumstances, “Why is it that students don’t want to return or to start in the first place?” 

LW: Do you think one of the reason people stop out, or never enroll, has to do with public perception about the declining value of a college degree? 

FMR: I think that accounts for some percentage. Whatever I tell you will be a guesstimate. What I do think affects us is the perception that higher education is unattainable. Many of our students, particularly the ones who are low-income, assume it will not be affordable because the larger discourse is about debt and lack of affordability. They assume because we’re a part of higher ed that this place is going to be expensive without even thinking about applying for financial aid, or seeing what options are out there, so I think that we are being really affected by a mindset, which is the debt discourse. But that is not our story. Our average debt, for the 25% of the students that end up with debt, is, I think, between $12,000 and $14,000. But it’s hard to get that story out. There’s no validator in many families that can say, “This worked out,” and there might be a validator that somebody went and dropped out and said, “Yeah, look at what happened to cousin so and so.” We need to crack that. I tell people, “Listen, there’s probably no state more generous with financial aid than the state of New York.”

LW: Speaking of New York, what case do you make for why CUNY is worth investing in? 

FMR: The value and the importance of what we do is huge, and 80% of our students stay in New York so they are part of their communities. Graduates get higher paying jobs, which adds to our tax base, and they are less dependent on social service programs. There are also social and civic gains when you think about where all of our immigrants or sons and daughters of immigrants learn about democracy and what it means to be an American in New York City.  There’s another important category of work there of civic engagement, what I like to call civic mobility. That is also a key part of what we bring to the table. 

LW: We know so much about the stresses of college, particularly for students who have the added burden of poverty.  How do CUNY schools and others like them impact their students’ wellbeing? 

FMR: Obviously, there is some stress generated by going to school from a financial perspective.  “Can I pay? Can I stay?” And then there are the exams and the stress that comes from managing your life as a student. In that sense, we do add some stress. 

But we are also such havens for our students.  They’re commuter students and, in many places, the little campus corner where they can sit down and study quietly may be the only place they have some privacy. In my first presidency, every nook and cranny that we could put a desk, a chair, whatever, we used because some of those South Bronx students were in apartments with three or four siblings and they needed quiet space.

For parents of small children, there is often campus childcare. There are also mental health counselors and extracurricular activities that can provide some stress relief. It really is a balance in helping them to manage and overcome the stress of going to college. 

Blindspotting

Headshot of Lynn Pasquarella

In his recent book American Whitelash, journalist Wesley Lowery offers a stark portrait of contemporary American society, describing burgeoning levels of polarization and partisanship as signaling a “soft civil war.” Throughout his treatise, Lowery reminds readers that “One of our historical blindspots is thinking multiracial democracy—what America should be—is a settled question. Many people are not sure of that.” The recent Supreme Court rulings in the cases brought by Students for Fair Admissions against Harvard and the University of North Carolina confirm Lowery’s analysis. 

By striking down the use of race-conscious admissions, the current Court upended forty-five years of established precedent in cases spanning from Regents of the University of California v. Bakke (1978) and Grutter v. Bollinger (2003) to Fisher v. University of Texas at Austin (2013) and (2016), each of which affirmed a compelling state interest in a diverse student body as facilitating a critical educational goal. In the absence of a special justification or strong grounds for doing so, the majority’s rejection of the principle of stare decisis, from the Latin “to stand by things decided,” constitutes a monumental setback for higher education and for American democracy.

When Justice William Powell announced the landmark decision upholding affirmative action in the Bakke case, he not only noted the educational benefits that flow from racial diversity on campuses but also held that in order to promote “the most robust exchange of ideas,” an institution of higher education is “entitled as a matter of academic freedom to make its own judgments as to the creation of its student body.” Among the cases informing the majority opinion in Bakke was Sweezy v. New Hampshire (1957), in which Justice Felix Frankfurter argued compellingly that a “free society [depends] on free universities.” Frankfurter proceeded to warn of “the grave harm resulting from governmental intrusion into the intellectual life of a university,” according four “essential freedoms” to colleges and universities—to determine who may teach, what can be taught, how it is taught, and who will be admitted.     

By striking down the use of race-conscious admissions, the current Court upended forty-five years of established precedent.

The Supreme Court’s recent abridgement of these freedoms and their strict adherence to the notion that “the law is and must be colorblind,” even in the face of persistent structural racism, will inevitably exacerbate the growing economic and racial segregation in American higher education by creating further barriers to educational opportunity and social mobility for historically marginalized and underserved students. Evidence for this comes from the nine states that have already banned race conscious admissions, which include Arizona, California, Florida, Idaho, Michigan, Nebraska, New Hampshire, Oklahoma, and Washington. These states have witnessed a steady, long-term decline in their share of African American, Latine, and Native American students being admitted and enrolled at their public universities. For instance, after the University of California System passed Proposition 209, barring consideration of race in admissions at state colleges and universities, the enrollment of underrepresented minority groups dropped by 50% or more on UC’s most selective campuses. Similarly, when Michigan outlawed affirmative action, Black undergraduate enrollment declined from 7% in 2006 to just 4% in 2021, highlighting the fact that alternative policies designed to increase representation have proven inadequate. Two of the dissenting justices in Students for Fair Admissions, Sonya Sotomayor and Ketanji Brown Jackson, outlined several   contributing factors, such as students of color being more likely to attend under-resourced schools with fewer Advanced Placement courses and extracurricular activities, alongside less qualified teachers, a less challenging curriculum, and lower standardized test scores.         

The negative impact of eliminating race-conscious admissions extends to the entire student body, however. A multidisciplinary analysis of the research literature on the benefits of diversity at colleges and universities, conducted by Jeffrey Milem, demonstrates that the educational experiences and outcomes of individual students are enhanced by the presence of a multiracial and multiethnic campus community. It also illustrates the ways in which diversity enhances organizational and institutional effectiveness, while positively impacting quality of life issues in the larger society. Additional studies have shown the significant role that engagement with others who are racially different from oneself plays in identity construction and cognitive growth. Moreover, research on the effects of classroom diversity and informal interaction among African American, Asian American, Latine, and White students on learning and democracy outcomes has revealed the educational and civic importance of informal interaction with different racial and ethnic groups during the college years. 

Despite the availability of this evidence, and the expert claims offered by Harvard and UNC detailing the importance of a diverse campus for training future leaders in the public and private sectors; preparing graduates to adapt to an increasingly pluralistic society; producing new knowledge stemming from diverse outlooks; preparing engaged and productive citizens and leaders; and enhancing appreciation, respect, empathy, and cross-racial understanding, while breaking down stereotypes, Justice Thomas admitted to being “unable to understand how diversity yields any educational benefits.”

The negative impact of eliminating race-conscious admissions extends to the entire student body.

The decision that any use of race in the college admission process constitutes a violation of guarantees under the 14th Amendment to equal protection under the law comes amid a flurry of legislation aimed at eliminating Diversity, Equity, and Inclusion programs, policies, and practices; banning the teaching of Critical Race Theory, Gender Studies, and reproductive rights, even in medical schools; and eviscerating protections for LGBTQ+ students. Forty bills in 22 states have been introduced in support of these measures at a time when there are skyrocketing mental health issues on campuses, intertwined with a heightened sense of belonging uncertainty. The hidden and overt messages embedded in Students for Fair Admissions around who deserves a place at our nation’s elite colleges and universities creates a new sense of urgency for campus leaders around reassessing how we admit and enroll students, how we create spaces of welcome and belonging, and how we might employ pedagogies of kindness to fulfill the promise of American higher education for all. 

The American Association of Colleges and Universities’ mission of advancing the democratic purposes of higher education by promoting equity, innovation, and excellence in liberal education is grounded in the conviction that equity and excellence are inextricably linked, and that academic freedom is a prerequisite for a truly liberal education. A politicized Supreme Court has imperiled the capacity of colleges and universities to promote genuine diversity, which necessitates active, intentional, and ongoing engagement with difference in people, in the curriculum, and in the co-curriculum, as well as intellectual, social, cultural, and geographical communities, as a means of increasing one’s awareness, content knowledge, cognitive and empathetic understanding of how individuals act within systems and institutions. By engaging in blindspotting, a majority of justices in Students for Fair Admissions have handed down a decision that is likely to have negative repercussions for generations to come. The result will be a thwarting of the multicultural democracy to which Lowery refers, where all students are positioned for success in work, citizenship, and life within a globally interdependent, multiracial, and multiethnic world.  

Lynn Pasquerella is the president of the American Association of Colleges and Universities and served as the 18th president of Mount Holyoke College.               

Q&A with Dr. Wayne A.I. Frederick, President of Howard University

After a decade as president, Dr. Wayne A.I. Frederick will leave Howard University a very different place than he entered it.  He came to Howard as a 16–year-old undergraduate from Trinidad and Tobago who went on to graduate from both its medical and business schools.  His unusual profile as a surgeon and an academic have served him well as he steered the prestigious HBCU through a remarkable time for Black Americans – starting with the Obama presidency, the Black Lives Matter movement, the COVID-19 pandemic, and the insurrection of January 6th, 2021, which occurred just a few miles from his campus. 

He describes the school’s transformation over the past several years almost as if it were the personal growth of an individual, not an institution. As he prepares to leave the place to which he has long belonged, Dr. Frederick provides a perspective on the country, on young people, and on higher education that is honest and well worth hearing. Here is an excerpt of our interview. 

LW: How has Howard changed under your leadership? 

WF: Howard has always had big potential and a big legacy, and I think today Howard is fulfilling its potential and living its legacy. I think that’s the biggest difference: while we’ve existed on what has happened before, I think we now have a contemporary experience of excellence, and a contemporary expectation of being excellent. And I think that that’s very different.  This is true across categories. We are poised to be an R1 research institution. Financially, we’ve come out well from a very unstable financial existence which, to be quite honest, has been something that has plagued us throughout our history until now.  Our enrollment is the largest it’s ever been, so we’re serving more students than ever before, and also graduating them at a higher rate than ever before, so we are really fulfilling our academic mission.  I would say the third thing is we’re taking care of each other in a way that we haven’t done before. We are a community that’s inclusive, that recognizes the importance of holistic health including mental health. 

LW: What did it take to make these significant changes?  What were the obstacles?  

WF: As I look in the rear-view mirror, bringing my tenure to an end, I would say the biggest obstacle was making sure that we had self-belief.  I think that we believed to a certain extent in our past, but I’m not sure that we always believed that we could be what we are today. And I think that self-belief was something that we had to build.  Our graduates are such an accomplished group of people who become national and international figures, that that legacy of who we are took on a life of its own. But the actual numbers, the actual data, did not necessarily bear that out.  We started really looking at ourselves, doing the introspection but at the same time, setting out a plan to become that. The graduation rate has increased by over 25% during my tenure, as an example. We’re starting to really live out our legacy.

We started to be bold about stepping into spaces and places that we weren’t always welcomed.

The second obstacle was overcoming long-standing issues around how we fund our institution, looking at the business model, looking at what we did with respect to fundraising. And I think we really looked at those things very differently as we moved forward.  We started to be bold about stepping into spaces and places that we weren’t always welcomed. And once we were able to get in there and tell our story, people were very impressed and willing to invest in us.

LW: Your enrollment and graduation rate increases—I’m guessing they had something to do with the work that you’ve been doing on affordability?

WF: Yes. The number one reason that Howard students did not graduate was because of finances.  That financial barrier then led to other things—people working extra jobs, not getting enough sleep, not being able to focus enough on their schoolwork, that type of thing. Coming in, that was an issue that we looked at.  We were not raising enough endowed funds to help offset students’ bills, so we started doing things differently. We started what’s called a Grace Grant, which is a grant that we give to students who have an expected family contribution of zero. They get the maximum Pell [Grant]. We fill the rest of their gap on their tuition in order to help them matriculate.  We immediately started seeing a big difference in the graduation rate. Those students who did not get the full support graduated somewhere in the low 60s percentage-wise. The graduation rate of those who got it was 90-something percent.

We went to investors and donors and said to them, “Look at this data.”  And people started giving money, and we’ve now raised in excess of $45 million in that one area, with a goal of getting all the way to $100 million.  That’s an example where we did something different. We used the data…and convinced our investors that they should invest in us.

LW: Student activism is something that Howard is known for, but it has also been a challenge for you.  How do you reflect on those experiences now?   

WF: When I look at students who come to Howard, they’re very concerned about their place in society and what society has done and not done for them. That’s important and not lost on me.  However, there is some romanticism among students that activism is really all about protesting, none of which I have a problem with. But what I do want to make sure we have is the right balance, that we take our activism and advocacy, and we test it. We use all of the tools of negotiation, of interrogation, of debate, so that we do get the outcome we want. I think we’ve often had this in the wrong order.  Particularly later on in my tenure, I’ve been trying to put the students’ activism to work in a proactive fashion and not wait for there to be an issue to get somebody engaged in a conversation.

LW: What would you say about the politicization of higher education today, the roll back efforts around DEI, the sense that it is too biased, less valuable? 

WF: Let me start by saying that I think the issue in this country right now with extreme partisanship is real and it is causing our young people to question so many things about our society, including the things that we, over time, have come to love and hold up almost as a moral compass.  

We live in a country where we tout our democracy. We tout the ability for free elections. We tout our ability for the transfer of power, unencumbered.  And these young people have now lived in an era where every single one of those things has been questioned.  We’ve portrayed ourselves to the rest of the world as an arbiter of democracy and now we question everything about our elections. We question who should vote, how it should be managed. Young people see that, and they say, “There’s a hypocrisy taking place here. While you guys are casting aspersions afar, we have a problem right here. And you’re not solving it.”

As a result, they have started to turn away from a belief in that system. And I think that has hurt us. And as it seeps into this debate about liberalism in our education system, and turning back the tides on DEI, I think what people have started to say is, “I’m not sure that I believe in any of these things anymore. I feel that you guys are not honest about what it is you’re doing.”  

Young people are questioning even more. They’re questioning the very existence of why we are doing this and how we get here. How are we going to turn this off?  So, in my humble opinion, I think that our young people have to be redirected. How do we solve for this going forward as people question whether higher education is important anymore, in terms of being able to live a better life as a result?  I think what we have to do in higher education is to continue to tout and sell what higher education has been to this country. We have to lift those things up. 

And we do have to question and interrogate how we are providing information.  Is it allowing students to practice critical thinking? I would say that right now, it is not. On the average campus, it’s leaning left or leaning right, and when we bring people from the opposite side to speak on campuses, we’re shutting them down. We’re not having rich debate. And if it is not happening on our campuses, you have to believe it’s not happening in our barber shops, or in our grocery stores. And if we are a country that is not going to speak to each other because we have different views, we’re not going to be as strong as we could be. It’s a very critical time for higher education. I think we have to recognize how disappointed our young people are in our larger societal constructs, and we have to provide a solution for that in our higher ed institutions.

We need to remind our young people that we all belong to this construct, and we all have to figure out a way to make it work. It’s our responsibility, and in doing that, we don’t leave anybody behind.  Right now, we almost have a sanitary view about all this and we just avoid each other.  There are certain things we just don’t go to or participate in. And I think we need to change that, and say, “You know what? That’s not the right thing to do. Let’s go out with the goal of amplifying each other’s humanity.”  

We have to question and interrogate how we are providing information. Is it allowing students to practice critical thinking? I would say that right now, it is not.

And if we make that our goal, then we have a responsibility when we see an issue to jump in; whether we have an expertise or not, we need to learn about it and to understand it.  I don’t live in rural America, but there are challenges for people living in rural America. So the question is, “Do I have a responsibility to learn what those challenges may be?  And, when I do, is there something I could do about it?” Instead, what we say is, “if somebody lives in rural America, that’s not my problem.” And I think we have to get away from that because our goal, our responsibility, as a higher ed institution, is to amplify other people’s humanity.

LW: How can higher education help address these issues? 

WF: I think we have a real gap in civics education in our country. Most students who come to college aren’t aware of who their state reps or senators are, or even how bills get passed, or how laws are made. I think that’s another thing that we have to try to do a better job of—to explain how the country works so that when a Supreme Court decision comes down, students understand that that’s the tail end of a process that started in somebody’s court, in somebody’s jurisdiction. And I don’t think most students recognize that at all.  

Take students’ frustration with, for instance, the overturning of Roe v. Wade. They don’t recognize that the case that led to that started way back, and because nobody was paying attention, it didn’t get the type of activity around it when it should have. And for higher ed students in particular, they should be the most active among us, and they have the most resources to do that. And so, we should be supporting them better in this area.

LW: The January 6th, 2021 attack on the U.S. Capital: How did that impact the Howard community? And the reaction to that in America—what does that say about the separateness you are concerned about?  

WF: Several things about that day I think just encapsulate so much of our reality today. One was that I came out of my office and noticed a significant number of individuals associated with the Proud Boys movement parking their cars in parking lots around Howard. And I realized, subsequent to that, that it was because there was a train station there. But initially, we had no idea why it was happening. Was it because the vice president had gone to school here? So my security chief started setting up cars to kind of block access to the street. And then you go from that, down to the Capitol and all that was going on that day.  I got home and my kids were looking at the television. And I said to both to them, “Listen, you guys have been in front of CNN for the past two-to-three hours.” They were very distressed obviously and I said, “Let’s change the channel. Let’s go on Fox News for a little bit.” And so they did.  

The goal was to stay there for 30 minutes. I think they lasted 10 or 11 minutes and said they couldn’t watch it anymore.  And I said to them, “There are some kids who just did what you guys did. For three hours, they watched Fox News and their version of what is happening is very different from yours. That doesn’t make them bad. That doesn’t make them love this country any less. But it means that they have a different perspective. And part of your responsibility is to see how you can bridge that gap—not to become who they are, but to understand who they are. And to recognize that they have every right to their position as you do. And the more you’re empathetic about their perspective and understand it, even if you disagree with it, the more harmony there could be.”

Unfortunately, we are not giving our young people good examples. There’s a senator who called me to ask about coming to speak to my grad students after the 2016 election.  And I said to the person, “I would love to have you, but I want you to do me a favor. I want you to come with another senator from across the aisle, with whom you’ve worked on something difficult, so my students can see that that’s how you guys work.”  And the person just calmly looked at me and said, “Nah. At least, not this time.” And I thought to myself, “These are the people making laws in our country. If they don’t want to speak to each other, then we can’t expect our young people to take anything else away from it.”

For me, what is worse than the yelling is the silence.  There is a distressing silence in this country and that is the sound of people not speaking to each other. That is even more dangerous. And that’s why I started with why I think young people are so jaded today. They have the attitude of, “Why are you trying to tell me what to do when you guys can’t get it together yourselves?”  And the thing is, our young people actually are much more flexible and much more empathetic about people who are not in their circumstances, so we have an opportunity in the country. Young people are much more altruistic. They’re much more willing to understand a person’s sexual orientation or a person’s financial or social circumstances than older generations are. So, I think that we have to jump on that opportunity, because they have that openness. 

LW: As president of Howard, you are very active in the HBCU community. What are some of the biggest issues facing the sector right now? 

WF: I would say funding of infrastructure is really the challenge. After George Floyd’s murder, giving to social justice issues really spiked and HBCUs got a lot of attention.  But it wasn’t the entire sector. It probably was 20-to-25 institutions out of a hundred that really got attention and got money. That money has since gone away in many ways. Howard’s infrastructure around fundraising was there so we will continue to do well, but I’m really, really concerned that if those institutions are not able to have sustainable growth and sustainable funding, we could get into trouble as an entire sector.  

The question we need to answer is why is it even important to have strong HBCUs? Well, the data show that we produce and diversify so many fields—way above what our collective capacity is—and that we have to exist in order to diversify other, different fields.  Howard still sends more African Americans to medical school than any school in the country, as an example.   

But I do worry that this attention that has occurred over the past two or three years to some segment of the sector, which has already started to go away, will ultimately hurt the sector, because of longer-term neglect.  People now are going to say, “Well, listen. We jumped in and gave you guys some support and funding. And now we don’t have to do that.”

The second thing that I think is important for us to be thinking about is that we have to be competitive on an even playing field. The product that we supply has to be one of excellence. And I know that I speak for Howard in particular, but that has been our focus. We’ve been very focused on having the best programs, the best exposure that our students could get. And I’m very proud of what we’ve built around that.  Students who come here have very strong track records in terms of where they end up in their jobs and in life. That’s something that we’ve invested in, and that we’re committed to long-term.

LW: Speaking of improvements, you have made headlines with some of your hires.  How does that fit into the story? 

WF: It’s a good question because again, I think this is a demonstration of what I’ve been talking about. These are people that make a big splash. There’s no doubt about it because of their celebrity. But my attraction to them was really because of their excellence and their commitment to that excellence.  I developed a relationship with Ta-Nehisi Coates that was very personal and that started off with me convincing him to finish his degree. A little-known fact is that this famous author who is on my campus as a faculty member and teaching and holding a chair, is also matriculating to finish his degree. And that shows his commitment to excellence. I think when people see what Ta-Nehisi is producing, they’ll know this is far more than having a big name join you.  He had a writing workshop for students in the summer that he began before he started teaching. I will predict that several of those students are going to go on to become great authors like [him].  And that, ultimately, is going to be his legacy as well.  But that’s the type of excellence that he’s bringing. 

With Nikole Hannah-Jones, that was obviously a bit more opportunistic but, again, she had lots of other schools trying to step into this and I think the conversation that she had with me was quite different. I was not promising the bells and whistles. But what I was promising is that we would fulfill her mission to make sure that the role that journalism plays in our democracy would be alive and well. And I think that that intersection of our principles and mission is what attracted her to Howard. 

There is a distressing silence in this country and that is people not speaking to each other.

With Phylicia Rashad, I have to admit, I got a great assist from Chadwick Boseman, having him help me convince her to become the dean [of the College of Fine Arts].  Because [Rashad] could see so much in [Boseman], that she would then see in our young people, I knew what her commitment was. 

By the time this is published, I will have made another important hire.  All of these people, in my opinion, whether it’s Stacey Abrams or [a future hire], they have been excellent in their own right.  In my recruitment of them, we’ve been having conversations about what that excellence looks like, and how that fits in with what we are trying to do at Howard.

Unfortunately, sometimes that celebrity has overshadowed the other incredible faculty we’ve hired – nobody is going to put them on the front of the New York Times but, the reality is, I think in terms of academia, they are stars. That’s the other thing that I think hasn’t been well-told about our story – we’ve certainly been consistent.  It just so happens that the public personalities have gotten a lot of attention. 

LW: You have less than a year left as president, will you give us a hint as to what you are going to do next?  

WF: My intent is to retire, to really just take some time. I have committed to the board that when my successor gets here (Ben Vinson III, current provost of Case Western Reserve University), I will actively help him with the transition.  We’re already meeting once a week right now. Subsequent to that, I have a son who plays soccer in college and a daughter who plays volleyball—she’s a rising senior in high school—and I’m going to try to make it to every one of their games. I’m going to continue to travel with my wife. I want to travel to places where I could do some medical missions as well. I want to try to do about four medical missions a year. The other thing I’m committed to doing is going to Trinidad once a month to help mentor kids and that includes helping them to apply to higher ed in the U.S.

LW: That’s wonderful. Your wife, is she also a physician?

WF: No, she is the smart one in the family. She has a degree in computer science.

Great Expectations at Guttman Community College

In a classroom in New York city, three community college students discuss their futures. Andrew, who tried and left the Navy, will pursue a degree in technology.  Nick, who had trouble keeping up during COVID, has just been accepted to university where he will study psychology. Mary Alice does not know what she wants to study or do for work, but she believes the school will help her figure it out.  

“There are times when I get very down on myself and don’t think I have the energy to keep going,” she said.  “But when I come to Guttman, I’m excited because I’m surrounded by people who care about me, and it makes me look forward to my day.” 

Helping students like Nick, Andrew, and Mary Alice find their way, and their careers, is part of a revolutionary approach to higher education at the Stella and Charles Guttman Community College.  With high-impact practices, experiential learning, and a career preparedness program grounded in sociology and anthropology, there is no school like it in the country for connecting students from vulnerable neighborhoods to the world of work.  Since opening its doors in 2012, Guttman’s graduation rates have hovered at 40%, more than twice the national average – up until COVID-19.  Now, like all community colleges in the country, Guttman’s enrollment and graduation rates are significantly down, but it is eager to meet that challenge.  The school’s story at the precipice of post-COVID America feels a lot like that of its host city—it is proud, resilient, and betting on its assets.

Guttman Community College is located in Midtown, Manhattan, with buildings on either side of the New York Public Library. Bryant Park serves as a sort of non-traditional quad, with students sharing spaces with New Yorkers of every stripe and visitors from around the world.  Like everything at Guttman, its location is intentional.  Guttman tells its students, “You have a place at the center of everything.” Most of the students are of color, many are immigrants, and nearly all are first generation college students.

“When I come to Guttman, I’m excited because I’m surrounded by people who care about me and it makes me look forward to my day.”

Founded in 2012 as “New Community College” within the City University of New York (CUNY), the school was renamed the Stella and Charles Guttman Community College after the foundation of the same name donated $15 million to see what it would take to increase New York City’s community college graduation rate which, in 2012, was about six percent. 

Guttman was designed for traditional-aged college students, those just leaving high school, with first-year students attending full-time. Its evidence-based model and small classes support students, often arriving from lower-performing public schools, from admission through graduation and beyond.  Even before they start their first year, students enroll in a mandatory bridge program that helps them adjust to college life. There are no remedial courses, just developmental support built into the curriculum.  From the beginning, Guttman students are challenged to think about work as a career, not just a job. 

“Guttman’s success can be summed up as an intentional focus on achieving success for our most vulnerable communities. Its first-year experience integrates the best pedagogical practices that have resulted in high completion rates amongst first-generation college students. This is due to dedicated faculty and staff who engage in methodologies that positively impact this student population,” said Guttman President Dr. Larry D. Johnson, Jr. 

Hailed as an early example of “inclusive excellence,” in 2020, Guttman was ranked the best community college in the nation by Niche.com, just before COVID-19 hit and New York became the country’s epicenter.  For a school that rests its success on its high touch, pivoting to online learning during the pandemic was particularly debilitating.  

“We built a high-impact college where there are whiteboards everywhere and furniture that moves around and experiential learning and then ‘boom,’ we moved online and suddenly we had a whole set of students that weren’t getting our secret sauce,” said Dr. Nicola Blake, Guttman’s Interim Provost and Vice President of Academic Affairs. 

Image of Clinician Nicole Brown
Interim Provost & VP Nicola Blake & Clinician Nicole Brown

Blake acknowledges the recent stop-outs and enrollment decline but does not seem discouraged by it.  The Jamaican-born professor turned provost has been with Guttman from the beginning and embodies the grit of its students.  She has seen what can be overcome. 

Guttman is now back to in-person classes and Blake is one of the point people on Johnson’s strategic planning effort, called “Guttman Forward 2028.” In 2028, new milestones will be realized including accelerated enrollment growth, increased faculty, and the opening of a new building.  In the fall of 2023, they hope to have 1100 students, slightly higher than their pre-COVID peak.  To get there, they are adjusting the model and doubling down on their secret sauce. 

Key Ingredients 

In his literature class, Professor Valdon “Tau” Battice is using Jamaica Kincaid’s Girl to interrogate the ways in which a society might impose on the individual through the framework of a mother-daughter relationship within a colonial society. He engages each student in the small class one by one, calling them by name and asking them to consider concepts such as femininity, social comportment, indigeneity, and culture. If they do not want to offer a comment, he waits and then returns another time with another opportunity.  Soon, every member of the class has added something to the discussion.  

Image of Valdon (Tau) Battice
Lecturer Valdon (Tau) Battice

Battice is among a faculty body dedicated to student-centered, experiential learning; People who “can work anywhere but choose to work here,” Blake said. Guttman’s faculty has more published papers than any other community college in the system but is recruited first and foremost for its teaching.  This, too, is by design.  Guttman’s Reappointment, Promotion and Tenure (RPT) document puts teaching first before service and scholarship, with teaching far outweighing the other two categories.  

“We built a high impact college where there are whiteboards everywhere and furniture that moves around and experiential learning and then ‘boom,’ we moved online and suddenly we had a whole set of students that weren’t getting our secret sauce.”

Guttman’s faculty members are carefully recruited and predominantly young. They are not averse to disrupting the system by doing things differently.  They have spent numerous hours learning culturally responsive pedagogy and are all trained in Universal Design for Learning (UDL), establishing steps within assignments so that all students can succeed.  They administer very few tests, choosing instead to conduct project-based learning and problem solving. Until recently, there were no academic departments and no offices, just faculty working across disciplines in open workspaces.  

The student affairs team gathered in Guttman’s 8th floor conference room are young, passionate, and collaborative.  Their interlocking networks of counselors, peer mentors, Student Success Advocates (SSAs) and career strategists are there to move students towards their goals, whether it is degree attainment, career, or transferring to senior schools.  With backgrounds not unlike their students, the team of accomplished professionals emphasizes that the determinants of those outcomes include things like confidence, safety, social and professional capital, and mental health.  

Interim Dean Courtney Stevenson in a green suit
Interim Dean Courtney Stevenson  

Courtney Stevenson is Interim Assistant Dean for Student Affairs.  She worked in elementary education before getting a master’s in clinical psychology and coming to Guttman to head up mental health and wellbeing.  Her experience teaching 5th grade in a low-socioeconomic urban neighborhood impressed on her the importance of understanding her students as people first. 

“Before I could actually teach the content, I needed to peel back all of the personal stuff that the student was walking into the classroom with,” she said.  Being able to focus on the wellbeing of young people in an academic setting is what drew her to Guttman.  

Stevenson’s student affairs team is clearly in step.  In describing their respective areas, they tend to finish one another’s sentences or pick up directly from where a colleague left off.  As the Director of Advising and Transfer Support, Victoria Romero oversees the academic scaffolding that keeps Guttman students on track.  Born and raised in New York City, she went to public schools before attending a private boarding school upstate through a government funded program. 

Director Victoria Romero in face mask.
Director Victoria Romero

“My parents always wanted more for me than they had for themselves,” she said.  “Education was huge.” After finishing college and getting her master’s in human service administration, Romero, who is currently completing her doctorate in education, returned home hoping to work on behalf of people who she said, “look like me, share my struggles, but may not have been as fortunate.”  

Romero describes the proactive advising Guttman students receive. First-year students take a number of mandatory courses as a cohort.  They enter learning communities, called “houses,” where they are assigned their SSAs. Instructional teams involving faculty meet regularly to discuss a person’s performance in a number of ways. “While we’re talking with students and celebrating all of their accomplishments, we are also taking a close look at how they are doing, if there’s a point of disengagement, or if we need to bring in other services like wellness,” said Romero.

“The theme song here is ‘You can’t hide,’” said Blake, referring to students, faculty, and staff.  Transparency includes knowing when to make changes.  “Do we get it perfect? No, but we’re naming it and looking at the data and when we need to make a shift, we shift.”

The flexibility and high touch have paid off: in 2019-2020, Guttman’s transfer rate to CUNY or non-CUNY bachelor degree programs within two years of earning an associate’s degree was 75%. 

“My SSA was so effective at helping me find my path and that meant going on to get my degree in English at Hunter College,” said Nichole, a Guttman alumna who is now working at the school.  “She walked me through the transfer process and found a backup major for me if it didn’t work out.  Even after I was at Hunter, she helped me work through some issues I had with my credits.” 

Here, the extra support can make all the difference in a process that is far from seamless. 

One of Guttman’s ongoing challenges is fitting its unconventional model into a conventional system with institutional bias about the rigor and preparedness of the junior colleges.  This can mean there are disconnects when transferring within CUNY.  Chancellor Felix Rodriguez, who previously headed up another of CUNY’s community colleges, is taking this on, and said it has been an unaddressed issue within the system (see Q&A with Matos Rodriguez). 

Guttman has a significant percentage of neurodivergent students, most of whom come to the school with an IEP (Independent Education Plan) from their high schools.  Luiz Gutierrez is the Assistant Director of AccessABILITY, the office that helps these students become independent self-advocates.  Like his colleagues, Gutierrez’ team is part of the network, working with faculty, SSAs, and career strategists on behalf of these students and those with physical disabilities. He points out a major difference between what his team does at Guttman and what happens in most college disabilities offices.  “We don’t wait for students to come to us, we go to them,” he said, noting that young people, in particular, have trouble asking for help. 

Gutierrez, who is pursuing his second master’s degree, also sees himself in his students.  “I was drawn to Guttman because of its model but I’m also an individual,” he said. “I was a student with a disability myself and I saw the benefits that came from a supportive disabilities office.”  Gutierrez said being involved in programs like CUNY’s Coalition for Students with Disabilities gave him an invaluable sense of community and he encourages his students to pursue these kinds of activities. “It is an amazing feeling when you know you are not alone and that there are other people going through what you are,” he said. 

Rethinking Work

Everything about Guttman says to its students, “We got you,” but what may be most effective about Guttman’s model is the agency it engenders in students long after it lets go. Nowhere is this more apparent than in the way Guttman prepares students for careers.  “We tell our students as soon as they come in the door, ‘We are going to start talking about your future now. What are your career goals? You need to start mapping that out,’” said Shaina Davis, Internship Manager at the Center for Career Preparation and Partnerships (CCPP).   

Blake said the instruction can include everything from understanding concepts like “org charts” and “the glass ceiling,” to learning to speak up in rooms where you are the only person with an accent. 

At Guttman, career development services go far beyond resume writing and mock interviews.  Career mapping means directing students to courses they will need to take, helping them find the right internships and/or professional mentors and pivoting to a new plan if students change their minds. None of this is done in a vacuum.  Guttman invites leaders from a variety of industries in to hear what jobs they need and what new jobs might be emerging so that they can match their students’ interests with the demands of the market. 

The centerpiece of all this is Guttman’s mandatory, first-year, social science course called Ethnographies of Work (EOW).  The course uses methods rooted in sociology and anthropology to teach students how work is actually experienced and how to navigate as a student of color in a predominately white professional world. Blake said the instruction can include everything from understanding concepts like “org charts” and “the glass ceiling,” to learning to speak up in rooms where you are the only person with an accent. 

 “A LinkedIn profile will not tell you your survivability in a workplace, or if passion meets purpose, or if you really get to do the thing you want to do,” she said. 

Students in EOW do field work, analyze data, and study workplace doctrines to understand more broadly about work and their place in it. Professor Karen Williams, who directs the program at Guttman, instructs students to enter workplaces as researchers, observing dynamics that are often overlooked.  An auto-ethnographic component allows students to explore their own and their family’s relationship to work. “We ask students to think about the jobs their parents do and their grandparents had and to see themselves as branches of these roots,” she said.

This can be difficult work. More often than not, Guttman families are not in jobs they love, and have historically viewed work as a way to survive.  Blake writes about how students unpack this legacy in Learning from “Dirty Jobs:” Reflection on Work in the Classroom. The article presents the context and pedagogy of utilizing notions of “dirty jobs” in the classroom and highlights the discoveries made about theories of work in the process. Students document these discoveries using writing assignments that lead to a better understanding of the concept, “What is Work?”

While Guttman students have community, family and other networks, they often lack access to the networks that so many graduates rely on to ascend in their careers. “Because of systemic inequities that often serve as gatekeepers to networks within professional workplaces, they are at a disadvantage when it comes to finding or succeeding in jobs they have worked so hard to prepare for,” said Mary Gatta, a former faculty member who taught EOW at Guttman and is now the director of research at the National Association of Colleges and Employers (NACE). Gatta, who has written papers on the program, said programs like these help students seek and create their own networks, along with disrupting existing networks.

Thanks to champions like Blake and Gatta, the EOW model is now being implemented in community colleges throughout the country where similar methods can lead to positive outcomes for other students.  

Expanding the circle 

If there is one promise that the Guttman visionaries have not yet fulfilled, it is to offer these experiences to a significantly larger number of students, right in New York City.  There is no doubt that the pandemic threw this goal off track. Guttman students were disproportionately impacted by COVID and its mitigation in every way, from illness and death in their families to limited workspaces and internet access during quarantine. For many students of varying abilities who had been promised individual attention, online learning just didn’t work. 

The pandemic added another barrier for students who had not yet enrolled: Students who had been isolated in high school are in many ways less mature and less eager to join in on the community-based, high impact practices.  Others, who may have considered Guttman, have been refocused on hourly work, some of which can yield $25 an hour. Blake acknowledges that as much as COVID impacted Guttman’s enrollment, it was not the only reason the numbers could not be sustained. Even before the pandemic, surveys showed that students were looking for greater flexibility in their schedules.  People who had started somewhere else and hoped to try again at Guttman were not allowed to transfer in. 

“We realized the model had too many intersecting high-impact practices, which created a barrier for different kinds of students,” said Blake.  “We were hyper-focused on students who could be available five days a week, full time, and as a vehicle for social justice, we have to think about who we are excluding.” 

This year, Guttman is making another shift.  It will soon allow students who have been at other community colleges to transfer in and is appealing to students who work by splitting school hours into intervals that can accommodate jobs.  Asked what happens to the high-impact model when the numbers begin to change, Blake said they are all over it. The enrollment growth, plus Guttman’s endowment and federal grant money, will help maintain the ratios of students to coaches and counselors.  

Here Is where the story continues.  President Johnson explained that “Guttman Forward 2028” has five pillars, each containing six-year key performance indicators in several areas, such as elevating diversity and inclusion; retention strategies; student, staff, and faculty satisfaction; and increasing the enrollment pipeline.   

“While I am most excited about each of the five pillars, the one that resonates the most with me is Pillar Number One: Elevate diversity, equity, inclusion and belonging,” he said. “It is important to me that Guttman is a student-ready and employee-ready institution that welcomes diverse perspectives and encourages academic research and is an institution where all can feel respected and belong.” 

Johnson said the true success of Guttman is its students: “They are what make us #GuttmanProud.”