Without a Map

In high school, guidance rarely reached me. The encouragement was well-meaning but abstract. I was full of potential, but no one translated that into actionable steps. No roadmap was provided.

I would have to chart my own course through systems structured by geography, class, and institutional habit and designed for students born into different expectations.

My journey through higher education followed no predictable path. It began with my basketball coach, who introduced me to St. Joseph’s College in Maine. Several players like me from Charlotte Amalie, US Virgin Islands, had enrolled there before, creating a tenuous bridge I could follow.

Dr. Rhoan Garnett

I arrived on campus filled with idealism, only to discover that my teammates and I comprised virtually the entire Black student population. For the first time, I had a white roommate, and I befriended people for whom I was the first Black person they had ever met. The cultural terrain matched no map I’d been given.

Then came financial reality. Unable to afford my expected family contribution, I stopped out with my transcript frozen due to unpaid balances. This began a fragmented, eight-year journey across multiple institutions. At the University of Southern Maine, I couldn’t qualify for aid without parental support — federal rules at the time required students to be 23. After a personal loan proved unsustainable, I enlisted in the Air Force. When medical issues intervened, I worked, re-enrolled at 23, and kept working until graduation.

What reads on a résumé as a non-linear path was, in truth, a masterclass in adaptation through systems offering little direction and even fewer second chances.

Seeing the System from Both Sides

My understanding transformed when, with my hard-won undergraduate degree in hand, I joined Bowdoin College’s admissions office. My recruitment trips revealed how significantly zip codes determine college access. At Chicago’s Hyde Park Academy, I found talented students with just one overwhelmed counselor for 1,800 predominantly Black students. Miles away at suburban New Trier, seven counselors served fewer students from far wealthier families. My role shifted from promoting Bowdoin to providing basic application instructions that affluent students took for granted.

The contrast was stark: brilliant minds with untapped potential, shaped by schools whose structures, not intellect, had narrowed their imagined futures.

Even as our team diversified Bowdoin’s student body, I recognized that admission alone wasn’t enough. Students who defied odds to enroll found themselves grappling with belonging and cultural translation, the very territories I had navigated years before.

This firsthand understanding later informed my dissertation research on “undermatch,” illuminating how talented students from historically marginalized backgrounds often enroll below their academic potential, not from lack of ability, but from systemic barriers to information, guidance, and belonging.

Not Grit, But Grace

The prevailing narrative celebrates individual grit while ignoring the systems we navigate. What distinguished my journey wasn’t exceptional perseverance but moments of grace when relationships created bridges across institutional gaps.

At Saint Joseph’s College, classroom discussions about poverty were framed through a white lens. As a low-income Black student among peers who shared my economic background but not my racial experience, I carried the invisible labor of translation, navigating coursework while bridging unacknowledged differences.

What made the difference wasn’t superhuman resilience but relational infrastructure. I pieced mine together slowly, while students in programs like Posse arrived already equipped with mentoring, cohort support, and cultural translation, structures mirroring what intergenerational college-goers receive naturally. When someone explained unwritten rules or affirmed the right to belong, seemingly insurmountable barriers became navigable challenges.

This reveals a deeper truth: educational environments often leave students unprepared for meaningful dialogue across difference. We raise students in segregated spaces, then expect authentic engagement without preparation. When institutions create environments where diverse students build networks and process belonging uncertainty together, they transform individual struggles into collective strength, benefiting everyone, regardless of background.

Designing Belonging

After years navigating systems not built for students like me, I began asking: What would higher education look like if belonging were deliberately designed, not left to chance?

Too often, access becomes the endpoint, and success stories become misleading proof that the system works — classic survivorship bias. Real equity requires shifting from celebrating those who overcome broken systems to designing ecosystems that recognize all students’ needs. This means partnerships between colleges, high schools, and communities, ensuring readiness extends beyond academics to navigational knowledge.

Real equity requires shifting from celebrating those who overcome broken systems to designing ecosystems that recognize all students’ needs.

One promising approach scales the relational infrastructure found in effective mentoring programs. My research shows information travels best through trust. Students act on guidance from people who understand their context. Systems embedding personalized support within human connection democratize opportunity.

These solutions aren’t just technical. They’re deeply personal. I’ve lived in systems that confuse potential with preparedness and mistake access for belonging.

As students, especially from low- and middle-income backgrounds, rightly question whether college is worth its rising cost, I offer no simplistic promise of prosperity. The debt crisis is a matter of justice.

Yet even as the system must change, I hold fast to what Baldwin called the “liberation of consciousness”: education that sharpens critical thinking, deepens empathy, and gives us language to name systems as they are and imagine how they could be.

In a world of rising disinformation and artificial shortcuts, real education helps us discern signal from noise — a clarity I once sought amid the quiet pressure to trade opportunity for survival. It is not only a path to making a living but also to making a life. As Mandela reminded us, it remains one of the most powerful tools for changing the world, not just for ourselves, but for each other.

Inside the System I Once Observed

Even in doctoral education, belonging isn’t automatic. My research on underrepresented students navigating mismatched systems became autobiography. Despite strong initial mentorship, structural supports faded. My focus on equity didn’t align with traditional research models, and I often lacked a peer cohort or institutional roadmap. I was simultaneously in the system and not of it.

Even at the highest levels, I drew my own map in the dark. Reimagining belonging must extend to doctoral spaces, where too many still arrive unsupported, underfunded, and alone. This requires not only mentorship and peer networks but institutional recognition of the financial and emotional labor required to navigate systems never designed for us.

For Those Still Searching

My journey has come full circle, from navigating unfamiliar terrain to charting pathways for others. In my work with postsecondary transitions, I see what statistics miss: for every student who makes it through broken systems, countless others with equal potential never find their way. When I listen to students at their own crossroads, I hear familiar echoes: brilliance without direction, presence without recognition.

What ultimately matters isn’t celebrating exceptional navigation of broken systems but transforming those systems themselves. My story isn’t a model — it’s evidence for why we must design education where belonging is a foundation, not an accident, and where no student must draw their own map in the dark.

Dr. Rhoan Garnett’s work bridges the personal and systemic, informed by his journey as a first-generation immigrant student who navigated educational systems without clear guidance. Through his research-practice consultancy WeBe Collab, he leads transformative initiatives, including postsecondary mindset and transition research for the Gates Foundation and AI-enhanced learning systems at College Unbound. His dissertation on undermatch, mismatch, and reverse transfer — recognized with the Gordon C. Lee Award — continues to inform equity-centered approaches to educational design.

The Change-Makers

To Angelina Rojas and her classmates at TechBoston Academy, gun violence isn’t an abstract policy issue. It’s a lived reality. 

Rojas and many other kids at the Dorchester middle and high school have friends and family members who have been injured or killed by guns. Three years ago, a teacher and a student were shot outside the school as they boarded a bus bound for the state basketball game. 

So when Rojas took the stage with seven of her peers last month to offer a solution to the gun violence epidemic, she spoke with passion and a sense of urgency.

“We’ve learned that people are uncomfortable, scared to have this conversation about gun violence,” she told a panel of judges. They would decide whether her group would get to present its solution on a much bigger stage: The Aspen Ideas Festival, an annual gathering of global leaders, funders and entrepreneurs. “It became our job — our job! — to become voices for victims, for survivors. 

“My cousin was shot. He is paralyzed,” Rojas said, her voice rising to a shout. “I’m here because of him!”

The presentation was part of the annual Aspen Challenge, a 10-week long program that invites teams of high schoolers to develop durable solutions to complex societal problems. Started in 2013 in Los Angeles, the challenge has spread to 11 other cities, spending two years in each location. It landed in Boston this year. 

For students like Rojas, the challenge is an opportunity to make concrete change in their own communities. For their schools, it’s a way to cultivate the human skills employers are demanding — skills like communication, collaboration, and problem-solving.

A 2022 evaluation of the program found that participants showed an increase in skills such as collaboration, resilience, leadership efficacy, and social perspective-taking.

The challenge may also be part of the answer to rising rates of disengagement in school, said Rebecca Winthrop, co-author of The Disengaged Teen. By enlisting teens in solving problems that affect them directly, the activity provides both relevance and agency — two key antidotes to disengagement, according to Winthrop.

“A lot of kids don’t see the point of school,” she said. “They don’t see how what they’re doing is connected to the real world.” 

In Boston, the work began in January, when teams from 17 of the city’s high schools gathered to hear local and national leaders present on five issues chosen by the students: affordable housing, community violence, access to green spaces, post-secondary pathways, and the role of social media in glamorizing substance abuse. Among the speakers was Manuel Oliver, whose son Joaquin was killed in a high school shooting in Parkland, Fl. in 2018. 

Oliver, whose organization, Change the Ref, seeks to empower young people to fight for stricter gun control laws, showed students videos and pictures of provocative protests and disturbing ad campaigns that his group has produced to get lawmakers’ attention.

He told the teens about the time he got arrested for scaling a construction crane near the White House to hang a banner about gun violence and urged the students to take risks — within limits.

“I don’t want you to get arrested,” he told them. “I just tell you that sometimes you want the attention, and you use the guerilla style to get it.”

Oliver’s challenge to the students — to produce a media campaign that would raise awareness around the gun violence epidemic and empower youth nationwide to take action in creating safer schools and communities — appealed to students at TechBoston Academy immediately.

“It’s heartbreaking to see article after article about gun violence,” said Brian Hodge, the TechBoston team captain, partway through the kickoff. 

But there were still three more issues to hear about before the group would pick one. 

The event drew representatives from Boston’s school board and district leadership, including assistant superintendent for strategic initiatives Anne Rogers Clark, who said the challenge aligns with the district’s goal of developing future leaders for Boston.

Clark said conversations with decision makers in other cities that have joined the challenge convinced those in Boston that “it changes the orientation of how students view themselves,” helping them “develop a sense of themselves as agents of change in the larger world.”

The district encouraged its high schools to identify “emerging leaders,” for the challenge, rather than established ones like the student body president. They wanted students with potential, students “who haven’t had the opportunity to show what they can do,” Clark said.   

Many of the students who participate in the challenge, in Boston and other cities, come from low-income communities of color that are often overlooked or underestimated by policymakers, said Katie Fitzgerald, director of the Aspen Challenge.

“The biggest untapped resource in our communities is young minds,” she said. “They have the answers. They just need us to get out of their way.”

“The biggest untapped resource in our communities is young minds.”

Studies show that student engagement drops precipitously between elementary and high school. In one recent survey by Winthrop and her colleagues, three quarters of third graders said they loved school, but only a quarter of tenth graders said the same.

While this problem isn’t exactly new, the consequences of disengagement are higher than they once were, according to Winthrop, who is director of the Center for Universal Education at the Brookings Institution. 

“Students can’t just coast along and develop the high-level skills they need to succeed in the workforce,” she said.

Jeri Robinson, the chair of the Boston School Committee, laid some of the blame for disengagement on what she sees as outdated methods of educating children. 

“Our way of doing schooling for the last 100 years has not taken advantage of the things students experience day-to-day,” Robinson said at the kickoff. “Kids are bored with school because we make it boring.”

“Our way of doing schooling for the last 100 years has not taken advantage of the things students experience day-to-day.”

The Aspen Challenge is one of numerous efforts being undertaken by districts, schools, and nonprofits to make learning more relevant and engaging for students. But such work remains at the margins of the education system, Winthrop said.

Following the kickoff, the teams had 10 days to choose an issue to tackle. Then they had to design a solution, develop a work plan, and craft a budget. Each team was given $500 in seed money by the Aspen Challenge, which is funded by the Bezos Family Foundation. 

At TechBoston Academy, students chose to focus on gun violence because they felt that the official response to the shooting at their school had been inadequate. They wanted their district and the city to do more to prevent gun violence and to help students recover from its trauma, according to Bruce Pontbriand, the civics and government teacher who served as the group’s leader. The project’s tentative theme was “broken promises, broken hope,” he said.

“Adults have been promising things and falling flat on those promises,” Pontbriand said. 

Still, the students wanted the documentary that they envisioned to end on a positive note, to uplift the school community and help it heal, he said.

Healing, Pontbriand said, is something that the teachers and staff at BostonTech need as much as the students. He still thinks about the fact that he could have been on the bus that was shot at if he hadn’t had a headache and decided to drive to the game. 

“To help them, we need to get over our own stuff,” he said. 

Halfway through the challenge, in late March, each of the teams received a visit from a member of the Aspen Challenge staff. At TechBoston, Arisaid Gonzalez Porras, operations coordinator, showed up with Japanese cheesecake and enormous blueberry muffins.  

The students, all of whom are 11th graders in Pontbriand’s AP Government class, told Gonzalez Porras how TechBoston has been scarred by the shooting and how it has negatively influenced others’ perceptions of their school.

“It paints us in a bad light,” said Aaron Curry. “I hear people talking about our school, and that’s not us.” 

The students said their documentary would be both educational and transformative. It would teach kids to make better choices, while also instilling hope and a sense of unity.

“We are all going to rise together with this video,” Rojas said. 

Five weeks into the 10-week challenge, the students had already reached out to district leaders, public officials, city councilmembers, and grassroots organizations and conducted several focus groups and one-on-one filmed interviews. 

Gonzalez Porras praised their progress and asked pointed questions about how the students would promote their video and measure its impact. She wanted to know what their call to action would be and encouraged them to consider how they might continue their work after the competition ends. 

“The judges like it when you’re thinking about scaling,” she said. 

Hodge, the team captain, was quick to respond.

“When we win the Aspen Challenge, we plan to use the money to start a nonprofit,” he said. 

Gonzalez Porras indulged his optimism. “When you’re in Aspen, make sure you call out to people in the audience” who might provide funding, she suggested.

Over the next few weeks, the students edited the video for their documentary and got 11 city council members to sign a pledge to provide more support for prevention and healing. 

Finally, in late April, it was time to pitch their solution.

Teams in the Aspen Challenge are evaluated based on a one-page written report, a six-minute on-stage presentation, and an exhibit. The judges want evidence that students worked well together and engaged in meaningful collaboration with members of their communities. They’re looking for big ideas that take a creative approach to a stubborn problem. And they want proof that a team’s solution has made a sustainable impact.

At the end of the day, three teams would be awarded the grand prize: an all-expenses paid trip to the Aspen Ideas Festival. Three others would take home prizes for originality, collaboration, and resiliency, and one would be chosen by their peers for a “People’s Choice” award.

The TechBoston team introduced members, their team name, Team Unity, and an updated, more inspirational, theme: “Keep Hope Alive!” They showed a two-minute snippet of their documentary that included news coverage of the shooting at their school and testimony from team members whose families have been affected by gun violence. They answered questions about the obstacles they’d encountered during their project and the themes that emerged from their focus groups. 

When, at the end of the day, they were bypassed for an award, it came as a big disappointment, Pontbriand said.

“We had to relive a lot of that [trauma] before we got to the solution piece,” he wrote in an e-mail. “After the announcement, the kids were a bit retraumatized.”

In a group interview a couple weeks later, Curry said students were “still working through the emotions” around the loss and “taking a hiatus to focus on school.”

But Team Unity hasn’t given up on its mission to change the way the district and city prevent and respond to gun violence. The students are working with Pontbriand to design a course that will allow them to continue their work next year. Pontbriand said that Snoop Dogg’s son, film producer Cordell Broadas, has offered to help the team finish its documentary and “take it to the next level.” 

The students are also collaborating with three city counselors to create more afterschool activities for high schoolers, after a survey showed that less than half of students at their school feel like they belong. They want their peers to find positive communities, so they don’t wind up in negative ones.

“The Aspen Challenge is over, but the work is not,” Pontbriand said in the interview.

Robinson, the school board chair, hopes that the challenge’s goal of engaging students in real-world problem solving won’t end here, either.

“It can’t be two months and done,” she said at the kickoff. “What will the district and the city learn from this?”

“I’m hoping it will create as much change in our adults as in our kids,” she said. 

“College-in-3”

Allie Jutton graduated from high school in 2022 with a pile of Advanced Placement credits and few options to put them to use at the kind of small liberal arts college she wanted to attend. But she knew she could save a lot of time and money if she could find a school that counted her A.P. work toward her degree.

Jutton, who grew up in Lakeville, Minn., landed at the University of Minnesota Morris. It offered the small college feel—just shy of 1,000 undergraduate students—and a well-publicized Degree in Three program, which could save students like her about $20,000 by graduating in three years, instead of four.

Jutton was sold. And now she’s graduating with a degree in psychology and a minor in gender, women, and sexuality studies and plans to attend Minnesota State University, Mankato in the fall for a master’s in mental health counseling.

“I came in with a lot of general education courses already done, like statistics, history, geography, and English,” Jutton said.​​ “It was cost-effective for me and my family, and it allowed me to get my degree a little faster.” 

At Morris, the Degree in Three program isn’t a new concept. Students with the drive and desire have always had the option to finish the standard 120 credits to earn a bachelor’s degree in a shortened time frame. However, it wasn’t until 2024 that the college openly advertised that all of its 32 majors could be completed in three years, if students chose to do so.

Morris is one of almost 50 institutions that have joined the College-in-3 Exchange, a nonprofit organization advocating for more undergraduate degree options that take less time to complete. The collective includes a diversity of institutions, from Georgetown University and the University of Miami, to Merrimack College and Portland State. When the incubator started in 2021, a dozen institutions signed on—and the group has grown each year.

“Higher ed needs to be reimagined in all kinds of ways, and this is a very practical way to create a catalyst for rethinking undergraduate education,” Lori Carrell, chancellor of the University of Minnesota Rochester, said. She founded College-in-3 alongside Robert Zemsky, professor at the University of Pennsylvania.

“Higher ed needs to be reimagined in all kinds of ways, and this is a very practical way to create a catalyst for rethinking undergraduate education.”

Nationwide, about 64 percent of students who start a degree program finish it within six years, with an average loan debt among borrowers of $29,300, according to the College Board. In 2023, Carrell testified to the U.S. House Subcommittee on Higher Education and Workforce Development about how the College-in-3 concept could improve student retention, degree completion, and career launch, either by developing accelerated 120-credit degrees or creating new curricula that reduce the credit requirement to 90.

“Accreditors have opened their doors to this,” Carrell said. 

Not for Everybody

While financial wellbeing is an obvious benefit of earning a degree in three years, the College-in-3 movement continues to head off concerns about less-desirable repercussions for students, like increased stress, feelings of overwhelm, or a rushed college experience. 

Jutton shared those concerns, initially. Her fears were eased after mapping out the course work with her advisor, taking into account the credits she brought with her from high school. Still, Jutton worked two jobs while in school, as a resident assistant and also as an assistant in the student engagement and events office. During her second year, she took 20 credits each semester. It was a lot at the time, but Jutton believes the experience also gave her skills that she’ll use forever.

“It taught me valuable life lessons. I’m really good at time management and my organizational skills are better than they were coming into college,” Jutton said. “I was able to recognize when I needed help and ask for it, as well as set boundaries for what I can and cannot do.”

As more institutions are joining the College-in-3 Exchange, they are also considering how to design curricula that take student mental health and wellbeing into account, Carrell said.

“The worry that you’re just going to rush students through and turn degrees into credentials, instead of deep, transformative learning? Nothing could be farther from what we’re doing,” she said.

Janet Schrunk Ericksen, chancellor at Morris, said that since the college started actively promoting the three-year option in February 2024, it’s been well received. The Degree in Three program features prominently on the website, and Ericksen said that it receives more page views than any other part of the site. Visitors also spend more time looking at the information.

“We serve a large percentage of students from historically underrepresented populations—low-income, first-generation students,” Ericksen said. “Giving them this path is important.”

Ericksen acknowledges, however, that completing a 120-credit bachelor’s degree in a condensed timeline isn’t for everybody. It’s easier for those who can use A.P. credit or pursued dual enrollment in high school, earning some college credits before arriving on campus. Most students also take a summer class or two along the way. She believes that certain degrees also lend themselves to quicker completion than others. Physics, for example, requires foundational knowledge before moving on to the next levels, so the major might be more challenging to finish in less than four years. 

“It’s not going to work for students who change their major six times or who want a triple major—and we have a fair number of those,” Ericksen said. “But the students who are really focused, they’re saying, ‘Yes, this is what I want, and it’s great to have a clear path.’”

An opportunity for experiential learning 

Institutions like Brigham Young University – Idaho, which serves an older population of working adults taking online classes, are finding that eliminating elective courses and reducing degree credits to 90 or 94 are helping students complete programs in majors like business management, applied health, and family and human services. The Northwest Commission on Colleges and Universities, an accrediting body, approved the truncated programs in 2023.

Still, not everybody is sold on the validity of a 90-credit degree. Some higher education experts and faculty members are concerned that it will create a two-tiered system and that employers may not value the degrees equally. 

But Madeleine Green, executive director of the College-in-3 Exchange, said the timing for higher education to make such changes is “propitious.”

“For all the questions that are out there about the value of a degree, employability of graduates, the cost of higher education, those are all factors that I think have propelled institutions to think about alternative pathways,” Green said.

Designing three-year degree programs with industry partners is leading to better outcomes, Carrell said. At the University of Minnesota Rochester, for example, students in health-related majors are offered paid internships at the Mayo Clinic, as well as job interviews upon graduation. The partnership has also helped the faculty design a tight curriculum that ensures that students are prepared for the workforce, while building in strategies like block scheduling, success coaches, and capstone experiences that contribute to student wellbeing.

“To know that there are these dire workforce shortages in healthcare deserts and we’re producing people who can go out and serve communities sooner is very, very satisfying,” Carrell said.

Peh Ng, chair of the division of science and mathematics at Morris, said the students she’s helped guide through three-year degrees aren’t missing out on the hallmark experiences of college, like undergraduate research, study abroad, and internships. Still, those who arrive at Morris without having earned any college-level credits have a much more challenging time finishing in less than four years—and often they don’t.

“A three-year program is really not for every student, but if a student tries it and it doesn’t work, then they finish it in four years. So at the end of the day, it bodes well for four-year graduation rates,” she said. 

Ng is among the faculty members who don’t agree with reducing credit requirements, especially in STEM fields, where she said the difference between taking 12 courses and seven is “huge.”

“You can’t have two tiers of programs,” Ng said. “I am a strong proponent of not changing the requirements.”

Jutton agrees with Ng—she wouldn’t have wanted to take a lesser load, she said. As she prepares to graduate, she has few regrets. Sure, another year may have afforded her a more robust social life, but she also found friendship and camaraderie among like-minded peers who were also on the fast-track to degree completion. Although Jutton will be younger than many of her graduate school cohort, she still feels prepared to move on.

“I think the biggest thing for me was finding supporters, like my career counselor and the faculty,” Jutton said. “I haven’t met someone who does not believe in me here and that was really important for me to be able to do the degree in three.”

Sometimes There’s a Wolf

In his 2023 book, “Whatever it is, I’m against it,” Brian Rosenberg sums up higher education’s aversion to change. In making his case, the Macalester College president emeritus identifies institutional barriers, such as shared governance and insular cultures, that keep higher education from addressing uncomfortable truths, like a flawed economic model and plummeting public support. He warns that this head-in-the-sand strategy will leave higher education vulnerable to a political take-down, like the one it is currently experiencing. 

Now that external forces of change, led by the Trump administration, are threatening to upend higher education as we know it, Rosenberg is far from gloating. A visiting professor at the Harvard Graduate School of Education, Rosenberg continues to advocate for strategies that will strengthen higher ed—those that will bend the cost curve, improve the student experience, and open up access for people who want to go to college but can’t afford it. He distinguishes this type of change from the unhelpful assaults on higher education he believes will have disastrous effects on the sector he both admires and admonishes. 

In this candid interview, Rosenberg explains how higher education got to where it is now and why this is not the time to stay neutral.  

LW: You have long advocated for change in higher education which, as you say, is very difficult to achieve. Do you think this point in time feels different?

Rosenberg: Higher education has been the most stable industry in the world for centuries. It hasn’t really needed to change in more than incremental ways, and there have been some good things about that. But when you go years and years without change because you don’t have to, you also fall into some really suboptimal practices, and sooner or later those are going to catch up with you. I think right now the pressures on higher education are so strong that incremental change just won’t do it anymore. People have been saying this for a long time, and it’s easy to think of someone like me as a boy crying wolf. But what I say to people all the time is, every once in a while, there’s a wolf. And I think we’re at that moment. 

LW: What would you say is driving the necessity for change?

Rosenberg: First, the economic model is unsustainable. The demographic trends are not on our side. And if it wasn’t clear to people a year ago, it certainly should be clear right now: people don’t like us. If there’s anything that the far left and the far right agree upon right now, it’s that they’re not particularly fans of higher education. They have different reasons, but what we’re seeing is that public discontent translates into public policy and that public policy has the potential to be extremely damaging to higher education, whether it’s an endowment tax or cuts to funding from the N.I.H. (National Institutes of Health) or limitations on what people can teach or services they can provide. 

If people liked us, it would be harder to implement those changes. But because the public regard for higher education has declined so much, we become a politically convenient punching bag, and that’s going to have real impact. If you combine economics, demographics, and public sentiment—you can throw in technology and artificial intelligence—I really do think we are at an inflection point now where same old, same old is just not going to cut it for the next five, 10, 20, 25 years.

LW: Let’s start with the economics of higher education. What needs to change there?

Rosenberg: When people say, change isn’t really necessary, the number that comes to mind for me is 56%—that is the average discount rate now at private colleges across the United States. Higher education in these places is  on sale for more than half off. If you walked into a store and you saw a sign that said everything is 60% off, you would assume it was a closeout sale.

That is the definition of an unsustainable model—when that discount is going up every year and every year you are marking down your product more and more. And sooner or later you’re going to get to 100% and be giving it away for free. So the need to bend the cost curve seems to me inarguable. We cannot continue on this economic trajectory. More people are deciding not to go to college because it’s too expensive, and more people who can afford it are still deciding not to pay it because it’s too expensive. In Boston for instance, the percentage of students in public schools who choose to go directly to college has dropped over the last decade from almost 70% to a little over 50%. In a high education state like Massachusetts, that’s staggering. 

LW: People tend to think of high tuition as the result of overspending or inefficiency. Is there truth to that? 

Rosenberg: The economic problem in higher education is not caused by climbing walls and lazy rivers, and it’s not caused by extravagant residence halls. Sure, at some institutions those are wasteful expenditures, but that’s not what is driving the increase in cost. What is driving the increase in cost overwhelmingly is personnel, which is about two-thirds of the budget. The majority of every college and university budget in the country goes toward paying people’s salaries and benefits because it has always been a very people-intensive industry. And the problem that higher education has faced is that the cost of hiring those people has gone up, but productivity hasn’t changed. It’s a fundamental economic problem called “cost disease,” where your costs of hiring people go up but you see no increased productivity.  Industries that have bent their cost curves have generally done it by increasing productivity. It’s easier to do in manufacturing than in service. If you look at things like the cost of producing an automobile adjusted for inflation, that’s actually gone down because you have so many fewer people. It’s so automated. But in higher ed, that’s not the case. 

The second largest cost driver is the physical plant. Institutions tend to have big, old physical plants that cost a fortune to maintain. They almost all have gigantic deferred maintenance budgets that they’re not really addressing. The only way to make it cheaper—and people don’t like to hear this, but it’s true—the only way to make it cheaper is to do it with fewer people and fewer buildings. And that’s very, very hard to accomplish in higher education because it’s not wastefulness as much as it is things that we prize. Things like student faculty contact are exactly the things that drive our costs. We haven’t found the right balance between doing things that we think are effective and doing things that we think are economically affordable. And so that’s the situation that the vast majority of colleges that are not places like Harvard find themselves in right now.

LW: What is at stake here if higher education does not change?

Rosenberg: I think what’s at stake is that you’re likely to see high quality higher education become a luxury good reserved for the few and much lower quality, less expensive higher education become something that most people experience. At one extreme, you have places like Harvard and Williams and they’re not going to go anywhere, but I think we run the risk of seeing a lot of very good, much less wealthy institutions go away and be replaced by institutions that are far less effective and consumer-focused. 

I’m someone who believes that essential public services are not best served when they are provided by for-profit entities because the profit motive and the motive of social good can come into conflict.  Worst case scenario is that higher education becomes taken over by for-profits and it stops being a public good and starts being a revenue source and a way to return money to shareholders. And I think that would be a disaster.

LW: The title of your book suggests you know something about resistance to change in higher education. You’ve lived it and studied it. What is your theory?

Rosenberg: If I had to boil it down to the simplest formulation, I’dborrow a phrase from Larry Bacow, who was the president at Tufts and then the president at Harvard for five years. He has said, “Virtually none of the internal actors within higher education have incentive to change it.” There’s certainly a lot of incentive for people outside of higher education—families who want to pay for college, students who want to attend college, states that want to educate more people. But inside higher education, if you think about the key actors, you have college presidents, and any college president who wants to keep their job knows that if you push for dramatic change, you’re likely looking at no-confidence votes and a short presidency.  If you want to keep your job as a college president, the easiest thing to do is not rock too many boats. Steer the boat, but don’t sharply change direction because you’re probably not going to survive. 

Boards of trustees certainly at private colleges are made up of alumni whose vision of the college is from the past more than it is the future. And so they hold on very tightly. And this is true of alumni in general. They hold on to the past version of the college that they experienced. Any college president you ask will tell you that any kind of change beyond what is very small is going to get pushback from alumni. If you’re a tenured faculty member and you have a job for life and your institution isn’t about to go under, why in the world would you change anything? You have a privilege that no other worker in the American workforce has, with the exception of federal judges. 

People often point to students, but when students push for change, it tends to be around things like political issues or better food in the dining hall. Most students don’t want the college that they enrolled in to go through disruptive change while they’re there. That’s not comfortable. The only people within the system who I think are incentivized to change it are the people who have no power to change it. I would say that’s staff, non-tenure track faculty and graduate students. They all know the system’s broken, but they have no power in the governance instruction. And so you have power located with people with no incentive to change, and you have incentive to change located with people who have no power. And that is a recipe for stasis. And of course then there are all these structural impediments like shared governance.

Anyone who studies change will tell you that two of the conditions that are necessary to change an organization are the right incentives and alignment, and you don’t have either in higher education. The desires and the priorities of a history department and the priorities of a college president are not necessarily going to be in any way aligned. And colleges, if you think of a metaphor, aren’t like highways. They’re like those bumper car rides that you used to go to at amusement parks, where everybody’s driving into each other and nobody goes anywhere because everybody’s driving in their own direction. That’s kind of the way decision-making at a college happens. We prioritize participation over outcomes. And that has a history that goes back more than half a century now, and it’s very hard to change when consensus and innovation don’t sit easily together because innovation by its very nature is disruptive and consensus by its very nature is not.

LW: What other things about higher ed do you think need to change that may or may not be related to the economic model but may be contributing to the decline in public sentiment or the questioning of its value?

Rosenberg: Higher education has tended to be extraordinarily insular. Just think about the typical college campus: it has sometimes literal walls between itself and the rest of the community, and it certainly has figurative walls. One of the things that needs to change is that higher education needs to start looking outward more and stop looking inward, asking itself, “What does society need?” People who teach at liberal arts colleges or research universities don’t like to hear this, but we need to be asking, “How can students get jobs?” This is for most people the largest investment they’re going to make other than maybe buying their house. Especially for first generation students, getting a job is not a luxury. It’s kind of a requirement.

I’m not saying that it all needs to be vocational, but are we teaching the right skills? Are we teaching the right competencies so that the people we are sending into the workforce are the people that employers want? Right now, the message back from employers is you’re not doing a very good job, that there’s not a great alignment between what we’re seeing in your graduates and what we want in our employees—things like creativity, being able to work in teams, resilience, adaptability. There are certain hard skills like being able to communicate well, work with numbers, work with data sets. I would describe it as a set of hard and soft skills that higher education has neglected in its focus on disciplinary expertise and on research. I mean, most college and university majors are still designed as if their graduates are going to become college professors, and that’s not what they’re doing. 

I also think about the method of instruction. There have been, at this point, countless studies that have shown that passive learning is not very effective. And yet higher education still relies very heavily on things like large lectures, when we know that students learn very little in that setting. You get a grade, you move out of the class, and then within a year, you don’t remember anything that you learned, whereas learning through doing—experiential learning—teaches you a lot more. And higher education has been incredibly slow to embrace the importance of learning-through-doing rather than learning-through-listening ,so I think the pedagogy could be improved as well. And that means that faculty members like me who were trained in a certain way have to rethink how they teach. And it’s hard to get people to do that. 

LW: Without those incentives, other than being a good person who cares about the post-graduate lives of your students, what is the motivation for professors to change their teaching? 

Rosenberg: I think the incentive is going to come from the bottom-up and not from the top-down. All of these schools now are facing incredible constraints and challenges, and you have a choice when you’re in that situation. For most schools, the incentive is survival. If you’re going to survive, then you’re going to have to offer something different than what you’re offering now. I have to believe that there are going to be some schools that take a look at a failing model and say, “All right, we have nothing to lose. We’re going to try something different.” My old AP biology teacher used to say that the nature of change is adapt, migrate or die, and migration is not a real option for colleges. But adapt or die is going to be, I think, the thing that sparks change In higher education. 

LW: You mentioned experiential learning, working in teams, some of the other high-impact practices that have proven to lead to things like wellbeing, fulfillment, and flourishing. These outcomes are also important to employers. Do you think embracing these kinds of experiences would help improve how people view higher ed?

Rosenberg: I think they would. And again, even if you look within very well-resourced institutions, there are departments that are struggling. Everybody points to the humanities. And so if you’re in a department where you’re just bleeding students, it seems to me you should be incentivized to look at what you’re doing and say, “All right, what can we do to make what we’re doing, what we’re teaching, more attractive to students?” And that would mean adopting some of those high-impact practices that we know work very well. 

We’re not talking about the French Revolution here. I think that there are things that could be done without completely blowing up the system that would begin to incorporate some of these high impact practices and conceivably could help bend the cost curve a little bit. For example, if you have more students doing group work, then maybe you don’t need quite as many TAs, or maybe you don’t need quite as many instructors because students are working in groups. So certainly, it could improve the quality, and it might actually even help with the cost.

LW: As you say, the wolf is at the door. Is there anything positive about what we are witnessing from the Trump administration in regards to changes in higher ed?  

Rosenberg: Is there anything positive here?  Sometimes it takes a major jolt to the system to change something for the better. If you’re in the habit of driving while intoxicated, and you get into an accident, and you narrowly escape with your life, maybe you say, “I’m not going to do that anymore.” And I would say higher education needs to start looking outward more and stop looking inward, asking itself, “What does society need?”

I don’t know what’s going to happen with this cut in indirect cost from the NIH, but if it stands, no university, even places like Harvard and MIT, is going to be immune. It’s certainly a message that if you don’t pay attention to the world outside the campus, sooner or later, that’s going to come back and bite you. And so if we get through this without complete disaster, maybe colleges and universities will rethink how they engage with the world beyond their campuses, do a better job of making the case for their value, and actually provide more value.  I think it’s waking people up to the fact that whether we like it or not, it’s not going to look the same in 10 years as it looks now. The question is: to what extent do we want that forced upon us? And to what extent do we want to try to have some control over that?

“The question is: to what extent do we want [change] forced upon us? And to what extent do we want to try to have some control over that?”

LW: What would you offer as suggestions to people like Vice President JD Vance who have called higher education the enemy?

Rosenberg: If in some alternative universe, someone like JD Vance were reasonable enough to actually listen to how to improve higher education, my response would be pretty simple and that is to double the Pell Grant—double the size. That is one tool that could make a major difference tomorrow. The Pell Grant has been stuck in the $6,000 to $7,000 range for decades. When it was first designed, it mostly covered the cost of college. Now, it doesn’t even come close, unless you’re talking about a community college. If you dramatically increased the Pell Grant, a) the money would be going to people who need it—lower income students and families—and b) it would make college much more accessible. I don’t believe everybody should go to college. What I believe is anyone who wants to go to college should be able to, shouldn’t be prevented by economics from not being able to. As with our infrastructure, we’ve neglected these kinds of investments because we’re so fixated in this country on low taxes.

I would also acknowledge that one major weakness is that higher education has become too ideologically uniform and that that’s not helping students. We need to figure out a way to make sure that people with all reasonable views can express them on college campuses without fear of reprisal or being shouted down. And that’s on colleges and universities. We haven’t done as good a job as we might have. That said, the answer to one form of censorship is not another form of censorship. And what we’re seeing now, in response to the soft power of students shouting down a speaker, is the hard power of the government telling you what you can and cannot teach and what you can and cannot do. That’s exactly the wrong thing. People like JD Vance and Musk talk about all the woke things that they’re rooting out. What we’re seeing now is that if you’re not on board with that particular ideology, then the law’s going to come after you. And that’s a lot scarier. 

You can say all you want about student protestors or about student demonstrators, but their power compared to the power of the state is minuscule. And right now, we’re seeing the enormous power of the state being brought to bear to shut down the open exchange of ideas on college campuses. And that is infinitely more dangerous than anything that’s come from within colleges. So I would acknowledge the failures, but I would also say that this prescription for correcting it is worse than the disease.

LW: I am guessing this is not the kind of change you talked about in your book.

Rosenberg: That Dear Colleague letter from the DOE, I’ve never seen anything like that come from any agency of any government in my entire life — state, local, federal. It read like an editorial in the New York Post. I mean, it was crazy—not just in terms of  its language, but its interpretation of the law was also just completely wacky. In some ways, it was directly inconsistent with the Supreme Court ruling on affirmative action, where Justice Roberts said, for example, that schools could use the students’ essays to make judgments about their life experiences. It went way beyond what was a fairly narrow ruling about affirmative action and admissions. I have yet to see a legal expert, right or left wing, that says this is actually supported by the law. There’s nothing about it that’s helpful. It’s just a standard playbook: overreach and scare people. And it’s a standard authoritarian playbook. What you get is a lot of what historians have called anticipatory obedience. People obey without you having to force them to do it because they’re scared. We’re seeing a lot of that right now. It’s a very effective way of exerting control when you can’t actually do what you’re threatening to do, but just the threat causes people to cower and to change what they’re doing. 

LW: Are you disappointed in the way that higher ed leadership has responded?

Rosenberg: The short answer is yes, I’m disappointed. But I do understand. I’m sympathetic to the notion that we should become more neutral. It’s probably true that higher education over the last decade has gotten too embroiled in political issues. I don’t think that’s entirely unreasonable because I think it coincided with the rise of Trump and so many actual or proposed policies that go against everything that higher education is supposed to stand for. That led higher education to get much more politically active and opened it up to a lot of these attacks.

“I believe that more leaders have an obligation to speak about what parts of the university we will not compromise on.”

I’m also sympathetic to the fear of reprisal. If you’re a college president and you’re dependent upon the legislature for funding, you don’t want to do harm to your institution. But having said all that, we need to have a different response. This goes back to something called the Kalven Report from the University of Chicago in 1967, which talks about institutional neutrality. It says the exception to that is when society or some segments of society propose or do things that threaten the mission of the university. In these instances, you have an obligation to speak—not an option, an obligation. And I really believe that we’re at that point now. I believe that more leaders have an obligation to speak about what parts of the university we will not compromise on and we will fight for and what things being done to our students in particular are unjust.  

I am sympathetic to the caution, but I’m also somewhat disappointed in it. I think that one of the things you learn when you’re in a schoolyard is if you keep getting punched in the nose by a bully, they’re going to keep punching you until you punch back. If you think that someone like Donald Trump or Elon Musk is going to stop punching you because you hide behind neutrality, you haven’t been paying attention. 

Innovation and Financial Well-Being at CUNY

The spring semester at the City University of New York (CUNY) brings a fresh approach to a perennial problem. CUNY’s new Transfer Initiative enables students currently transferring for Fall 2025 to move anywhere within the system without sacrificing credits towards their major. The key is an automated process that shows them how their existing credits transfer immediately upon acceptance. 

The new initiative helps students avoid losing credit, time, and money when moving from associate’s to bachelor’s degree programs within the 25-college system. It is a culmination of a number of strategies at CUNY aimed directly at benefiting students, the majority of whom are low-income and/or first-generation. The person driving much of this innovation is Alicia M. Alvero, CUNY’s Interim Executive Vice Chancellor and University Provost. A first-generation American trained in Organizational Behavior Management, Alvero has the heart and the head to make systemic change at the country’s largest urban university. 

From streamlining advising to harnessing generative AI, Alvero is helping the colleges strengthen how they support students, particularly with factors such as time-to-degree and career alignment, which affect their financial well-being. In this interview with LearningWell, she discusses her own trajectory in higher ed, how those experiences helped guide her work in CUNY’s central office, and how organizational change can benefit the people who need it the most.  

LW: You wear a number of hats at CUNY. Tell me a little bit about your trajectory there and, in your own words, what the job entails.

Alvero: So I started in CUNY at Queens College as a faculty member of Organizational Behavior Management in 2003. And during that time, I was doing a lot of consulting work for organizations on both leadership training and improving workflow and efficiencies within businesses. And as with all faculty, once you get tenured, you get administrative responsibilities. And so sure enough, I ended up with administrative responsibilities and started to realize that all of these skills I was teaching to outside organizations, I could apply in-house to the psychology department, which at the time was the largest department. 

We would have a lot of students who would get denied graduation because they took a wrong course. And I thought, that’s a crazy time to find that out, when you’re applying for graduation. And so I started to think, how do we improve our advisement system within the department to eliminate that? That is, how do we get that information to students right away? How do we create work or course schedules that really meet the needs of our students? 

We’d get complaints from students saying, “I took this course, but it’s only offered Tuesday/Thursday, and it conflicts with another course that I need to graduate.” So I started really looking at how we were doing the work and then meeting the needs of the students. How do I ensure the right faculty, especially the part-time faculty, get assigned to courses for which they’re experts? We’d create a schedule and then try to fill all the adjuncts, but sometimes at the day and time of the course that aligned with their expertise, they were unavailable. And I thought that was a silly reason to lose this wonderful person.

And so I started making some changes in the department. I guess it started getting recognized by the college and the president and the provost. And they started saying, “Can you do this for the entire college?” And that was really my introduction to what it could be like to be an administrator for college. Then I became the Associate Provost for Academic and Faculty Affairs. Then our provost was retiring, and so it was announced that I’d be the interim. But before stepping into the role, our now former Executive Vice Chancellor University Provost, Wendy Hensel, was coming from Georgia State, and she reached out to me and said, “I really need somebody on my team who understands CUNY faculty, understands the system, because I’m an outsider.” And that’s how I came to the central office. I said I couldn’t pass up an opportunity to do what I love at a much larger scale. So I became a Vice Chancellor of Academic and Faculty Affairs for two-and-a-half years, and now I’m the Interim University Provost and Executive Vice Chancellor. 

LW: If you could identify one main priority of your work, is that to better facilitate a supportive, or student-friendly, way for students to get from entrance to success throughout their degrees?

Alvero: Yes, but it’s also about taking a holistic approach. It’s not just about making the process student-friendly. It’s about ensuring that our technologies, platforms, and policies are truly designed to support student success. Are our systems integrated in a way that makes life easier for students? For example, when a student transfers, does their information seamlessly transfer with them, or are they required to fill out unnecessary paperwork, even within CUNY?

We examine every step of the student experience—from entry to graduation—including the technologies we use, the policies in place, and the human factors like academic advisement. Gaps in policy can hinder student success, and some existing policies may not be functioning as intended. Additionally, students often receive contradictory information when moving between institutions, and we need to eliminate that confusion.

Our goal is to streamline information—through technology, well-designed policies, and well-trained advisors—so that students can make informed academic decisions and receive the right support at the right time. We shouldn’t wait until a student drops out to intervene. Instead, we should leverage predictive analytics and artificial intelligence to identify and support struggling students early on. It’s about a comprehensive, proactive approach, rather than a single initiative.

LW: And why would you say this support is particularly important at CUNY, which primarily serves first-gen and low-income students?

Alvero: The majority of our students don’t have the benefit of an expert in their home to guide them through the college process. When someone in a family has gone to college, they often understand—at least to some degree—what it takes to be successful. Most of our students don’t have that resource. And while attending college doesn’t automatically make someone an expert, any level of insight or support from someone who has navigated the system can make a significant difference.

Without that guidance, many of our students are left to advocate for themselves. But how can they effectively do that if they don’t even know the steps? That’s why it’s so critical for us, as a system, to proactively remove obstacles and provide the support they need, rather than expecting them to figure it out on their own.

LW: Could you give me an example of what some of those specific measures or supports look like? 

Alvero: For example, when a student transfers from one school to another, they often have to make a decision about which school they should go to. And there’s this misconception that, “Well, all 60 credits from my associate’s degree will transfer.” That is true. All 60 credits will transfer, but it’s how they transfer that makes the difference. Even if you’re transferring from accounting to accounting, credits that you thought would count towards the accounting degree could end up transferring as electives. That’s not useful. And so I bring this up because as a student, if I apply and get accepted to two schools, I should be going where the majority of my major credits are going to apply towards that major. But students often have to make this decision completely in the dark. 

We just automated that entire process. So now, say a student applies to three schools and gets accepted to two of them. They log into their account and see how each school will accept every one of their credits. That’s very powerful information. And the moment they’re admitted, it’s triggered, before they even commit to a school. Oftentimes, students used to accept admission and still not know this information because there was a delay in somebody getting it to them. So this is one example of support through information that helps make a well-informed decision.

LW: I imagine many students, from a financial perspective, may not have the luxury of saying, “Oh, well that course won’t add to my degree from a credential perspective, but it was fun.” They have to be really focused, right?

Alvero: Absolutely. And for students on financial aid, they lose their aid because aid is based off of a certain number of credits. So if you’re spending time taking credits that aren’t going to count, you already used the aid for those courses. And so whether it’s wasted dollars out of pocket or wasted financial aid dollars, what happens when you run out of aid and you can’t afford to pay out-of-pocket and now you can’t complete your degree because you took too many courses that wouldn’t apply?

We estimated that we’ll be saving students $1,220 with the new transfer initiative because of the average number of wasted credits for our students, which is in line with the national average.

“What happens when you run out of aid and you can’t afford to pay out-of-pocket and now you can’t complete your degree because you took too many courses that wouldn’t apply?”

LW: How about teaching and learning innovations? What are you working on inside the classroom?

Alvero: I’ll give a very obvious answer, but it is a priority, and it’s artificial intelligence. There’s just so much potential and so much that we’re exploring, and faculty are really very excited about ways in which they can use artificial intelligence to help their teaching, help students learn, but also teach students how to use AI, a skillset they’re going to need in the workforce. 

We recently asked faculty to submit proposals for creative ways of embedding artificial intelligence within their general education courses. And we received well over, I think, 40 applicant requests. We received more requests than we could grant because we provide faculty with a stipend. We want them to report back after the semester about how it went. Did they see a change in student learning outcomes? We want to know if we should be working with faculty to embed these strategies throughout, whether it’s within our math courses or English courses, where we see students struggle. We’ve not recovered since the pandemic with the learning loss, and students are really struggling in those gateway courses. And so not surprisingly, a lot of faculty are trying creative solutions in the classroom to try to improve student learning outcomes.

LW: There is evidence that avoiding remedial classes and going straight into regular classwork tends to have better outcomes for students. Do you think AI could be a tool to help students get up to speed? 

Alvero: CUNY actually moved away from traditional remedial classes for the very reason you mentioned. Instead, we now use a co-requisite model, where students who need extra support are placed in regular classes but with additional hours of support built in. So for example, if a course is usually three hours a week, this one might be five or six hours. In those extra hours, there are opportunities to use generative AI. Let me give you an example: A professor might provide slides to the students, and since CUNY has a license with Microsoft, students can access a tool called Microsoft Co-Pilot, which is a secure AI chatbot that requires a CUNY login. A student could use the tool to say, “Take these slides and create a 10-question multiple-choice quiz for me.” The goal is to help students use these tools to master the material. Of course, we also need to teach students critical thinking skills so they can spot errors, including those that might come from AI. But by using Co-Pilot and other tools we have secure university licenses, we minimize issues like AI hallucinations because the information is based on the class slides, not something random from a public AI platform. That’s just one example of how AI can be used in the co-requisite model to help students learn.

LW:. How are you guys thinking about student well-being? Do you see people, particularly from your seat in the central office, focusing on or investing in these issues?

Alvero: Absolutely, it is definitely at the forefront of most all of our conversations. We work closely with the university student senate so that we have a direct line of communication and they can express student concerns, but it’s about creating a really supportive and safe environment for our students. And how that’s defined—what those needs are—will vary from student to student. For financial well-being, it’s not just about ensuring that they have their basic needs met. It’s also, how do we provide them with financial literacy? Because getting a degree is great, but if they don’t come out with that degree understanding finances and how to manage them to help break that cycle, that’s on us, in my opinion. So we think about it in every single aspect—ensuring basic needs are met, ensuring if anything should happen to a student where they don’t feel safe that they have resources when they need them.

Of course, mental health is really important, but so is academic support, financial assistance, and access to basic needs. We have a program called CUNY Cares, which is based in the Bronx. It’s a one-stop shop where students can go to see all the benefits they qualify for in New York City, instead of having to go from agency to agency. It’s been incredibly impactful for our students because they have someone there to help them navigate this complicated process. They get guidance on things like, “Do I qualify? How do I get all of these services I might be eligible for?” The truth is, many of our students are eligible for far more services than they actually receive.

LW: CUNY is a very pluralistic environment. How do you make people feel welcome wherever they come from, particularly in today’s political climate? 

Alvero: CUNY offers a number of resources to support students from all backgrounds. For example, we have an office specifically for undocumented immigrant students, where they can get help with finding relevant support, both within CUNY and externally. Every campus has a dedicated contact to guide them through the process.

We also have a college language immersion program that’s open to anyone in the community interested in learning English. It not only helps with language skills but also provides college readiness, acting as a pipeline for students to move forward. This approach is really woven into the fabric of who we are as an institution.

LW: How about your focus on helping students connect with careers? Are you thinking, in addition to salary and similar benefits, about the importance of students finding purpose and meaning in their profession?

Alvero: Oh, absolutely. And this is another example of the holistic view. The way I see this, it’s not just about connecting them to the right career. It’s helping them from the beginning figure out the right career choice for them. And so in my dream, which is something I am planning to bring to fruition, students could have one place to really explore CUNY from A to Z. For career exploration, they could figure out what appeals to them, what might they do, and then be connected to what programs exist within CUNY. Because if I enroll at one CUNY school, they’re not going to have every single major. Maybe I realize that for what I’m aspiring to, I’m in the wrong CUNY school. Maybe I should have started somewhere else. How can we help students navigate that? 

And as I’m navigating what programs exist within CUNY academically, what internships opportunities are there? How can we connect students directly to our career partner industries? We’re doing a lot of work with that and integrating career milestones into academic degree maps. Currently, most degree maps are just, “Take these courses in this order if you want to graduate in X amount of time.” But what are the career milestones at different points in time? So it’s this holistic view of exploring careers, academic programs, and career milestones all within one place.

LW: Clearly advising takes a number of different forms at CUNY. How important is that? 

Alvero: CUNY now officially has a Senior University Director of Academic Advisement Initiatives that can help. The colleges are craving this. They’re all trying to do their very best, but until now, we haven’t shared best practices. How can we connect all of the advisors? We have an Academic Advisement Council. Every college has their Director of Academic Advisement, so they are at the forefront of these discussions.

The schools all have their own culture, their own things that their academic advisors must learn and navigate, but there’s also a level of consistency, especially with really critical information: the general education curriculum, appeals processes, how transfer works. These are things that are universal to all the colleges. So rather than having them spend time designing training, how can we serve in that capacity to provide really robust training and provide resources that are universal to all of them, so everybody’s on the same page with some of the foundational, critical information? 

LW: You seem to me like a very humble person, but that sounds like something you made happen?

Alvero: I don’t want credit. It’s a team effort. 

BC’s Messina College

Maaz Shaikh spent the summer before 11th grade at football camps, among college scouts, chasing hopes of a Division I career. Just a few weeks later, the wide receiver’s first ACL tear pushed his personal endzone, dreams of recruitment, down the field. When his senior season came and he underperformed, then tore his other ACL, he knew the clock had run out. 

Shaikh’s plans for college needed to change, or so he thought. Growing up in Cambridge, Mass., he had his eye on nearby Boston College (BC) but would have relied on an athletic scholarship to open those doors. “I really wanted to go, but we weren’t financially stable enough to afford a college with that high of a tuition,” Shaikh said.

Then his guidance counselor told him about Messina College, the two-year associate degree program at BC that would be welcoming its inaugural class in July 2024, shortly after Shaikh graduated from Cambridge Rindge and Latin School. Messina is BC’s ninth and newest college, created specifically for students like Shaikh from first-generation and low-income backgrounds. It offered him the financial aid he needed, along with the opportunity to transfer to a four-year bachelor’s program at BC afterward—no reapplying necessary—if he maintained a 3.4 GPA or higher.

As one of its first 100 students, Shaikh joins Messina in uncharted territory. While BC isn’t the first four-year university to offer an associate degree program, it is one of the most selective colleges to do so. Messina is also fully residential. With the will and the wealth, BC is able to invest in high-need students and their success in a way other low-cost, two-year undergraduate programs can’t afford. By the same token, its leaders are navigating challenges they can’t always predict with little by way of example. 

The groundwork for Messina began in 2020, when BC merged with Pine Manor, a private four-year college in Brookline, Mass. that served mostly local first-gen and low-income students. Four years later, and located on the Brookline campus, Messina is following in the tradition of Pine Manor, as well as BC, whose Jesuit founders helped educate Boston’s immigrants, most of whom were Irish Catholic. 

Fr. Erick Berrelleza, the founding Dean of Messina, said “human formation” is the mission that unites his college and BC as a whole. In the admissions process, BC recruits promising students perhaps short of qualifying for especially elite universities and standing to benefit most from Messina’s aid. All who finish the two years receive an associate degree from BC. Some will move onto a bachelor’s program. Others have the chance to get a feel for the undergraduate experience but may choose to move straight into their careers.

To fund tuition, Messina relies on federal and state aid but primarily BC’s contribution, including around $40,000 per student. (BC also put $35 million towards capital expenses to launch Messina.) This support distinguishes Messina from other associate programs, like traditional community colleges. Dr. Larry Galizio, President of the Community Colleges League of California, said there are constant funding issues within the system. Despite having the most low-income students, Galizio said, community colleges in California receive the least funding per student of any education sector in the state. “So it’s just like the United States, where the people who have the most get the most.”

Messina tries to flip that theory. Through a mix of grants, loans, and work-study opportunities, the financial aid office meets 100 percent of demonstrated need. The same goes for BC’s four-year programs, although tuition there is nearly $70,000 per year, compared to Messina’s $30,000 (not including room and board). Those at Messina with the greatest need take out a maximum $2,000 loan. Everyone receives a free laptop and coverage for textbooks. If students end up transferring into a four-year program at BC, it will continue to meet their full need. 

One condition to attend Messina is participation in summer courses. While building the residential community early on, this session gets students ahead on the 20 courses they need to take to graduate. Fewer classes during subsequent semesters help limit academic stress and offer more time for other activities amid the transition to college life.

Providing housing for all Messina students reflects BC’s core mission to teach to the whole student. “I think [formative education] happens in a residential environment,” Berrelleza said. Living on campus, students can get to know each other and staff and faculty in a way designed to identify anyone who may be struggling.  

“It’s a big family,” said Maaz Shaikh, whose high school class was five times the size of his college one. “If I need help, I can reach out to whoever, and they would obviously help me.” He mentioned relationships with not only students but the student life administrators, dining staff, and janitors. Because the class size is capped at 100 students, there is little room to fall through the cracks.  

If anything, Shaikh has had a “challenge with getting too much support,” he said, only half joking. Every time he passes the tutoring center, the director of student success checks in about how things are going for him. When Shaikh decided to change his major at the end of the first semester, he was able to set up a meeting and shift his entire schedule just days before the spring term. 

He’s also been attending a weekly mentoring group and a similar forum called “Soul Circle,” run by his resident minister. In both settings, students share their issues, whether they are school-related or not. “I would say coming into college, I didn’t really believe in that—that talking about my problems will make them ease off. But I would say I was completely wrong about it,” Shaikh said.

“In some ways, the least important part is the academic stuff,” Berrelleza said. “Even though they’re doing that, and there’s a tutoring center here… the most important work is just making sure we’re responding to them and their needs as people.” 

Yet the shared identity that bonds students at Messina’s Brookline campus can also be the barrier to feeling connected to BC’s main campus, a few miles away in Chestnut Hill, Mass. “It’s a really good thing that all of us are first-gen because we all share the same goal of—I think of it as creating a legacy—of trying something new and helping out our families,” Shaikh said. “I would say that is the number one thing that motivates us all and brings us all together. Whereas if I go to Boston College and I just see a bunch of white people around me, it’s different. It’s not the same.”

“It’s a really good thing that all of us are first-gen because we all share the same goal of—I think of it as creating a legacy—of trying something new and helping out our families.”

Students interested in transferring into a four-year bachelor’s at BC take a course on the Chestnut Hill campus during their second year. On the pre-med track, Shaikh is already attending class there. “It is very different when I go there. But I would say I don’t get treated differently,” Shaikh said, adding that he’s “not a very picky person.” He also participates in a number of clubs in Chestnut Hill, including as Messina representative for the Undergraduate Government of Boston College and first-year representative for the Muslim Student Association. 

All Messina students can engage in the spaces and extracurriculars in Chestnut Hill, except Division I sports, but some are more hesitant than Shaikh to do so. “For me, it’s easy to say, ‘Oh, we’re the same.’ But I know some people on our campus usually either go home or stay at Messina [as opposed to visiting Chestnut Hill].” Because of his position in student government, Shaikh finds his fellow students approach him with their concerns about, in his words, “being this standalone campus that’s mostly students of color.” 

Other issues at Messina have been more logistical and easier to address. Early on, when Shaikh and his Muslim peers found they needed more room for prayer, Messina allocated a space. For next year, there are plans to address the lack of air conditioning during summer classes and add another shuttle to Chestnut Hill to accommodate the second and incoming class. 

At this point, Berrelleza is focused on improving the existing Messina program, not growing it. Meanwhile, he’s taking calls from universities interested in implementing their own Messina-like work. Berrelleza encourages the effort but stresses the importance of replicating the residential element. “It’s an investment. It’s added resources to house and feed the students here, but I think it makes a world of difference for the type of education you can provide them.”

“It’s an investment. It’s added resources to house and feed the students here, but I think it makes a world of difference for the type of education you can provide them.”

As for Shaikh, who’s already started building a foundation in Chestnut Hill, his potential transfer to BC still presents questions. He wonders how his community at Messina, and the even smaller subset of students within it who want to pursue a bachelor’s at BC, will change, merge, or perhaps dissolve into a much larger campus. “Will I still be friends with the people that I’m not too close to over here? Or will I become closer friends with them because I know them more than everyone else?” he asked aloud. 

“We’ll see.”

Principled Innovation 

Higher education has long debated its role in character development. Religious schools, secure in their subjectivity, have made producing people of good character part of their core mission. But for public universities serving diverse populations, the entire concept can be fraught, starting with the language itself. How are we defining character? And should values and principles be part of a student’s education? 

Arizona State University appears to have threaded the needle on character education with an initiative called “Principled Innovation” – a framework for ethical decision-making that can be used by individuals or in community settings. It is based on “pro-social” values that lead to defendable outcomes like “what’s good for humanity” without being overly prescriptive. Under the leadership of President Michael Crow, ASU has added Principled Innovation to the list of design aspirations that drive the university, calling it “the ability to create change guided by values and ethical understanding.”

Ted Cross is ASU’s Executive Director of University Affairs and Crow’s point person for the roll-out of Principled Innovation. He says character education is best understood as a reflective process that enables students to flourish – in a way that is flexible and individualized.

“We want people to improve themselves,” said Cross. “Positive psychology has a take on that; philosophy has its own angle. We packaged all of that into an inter-disciplinary approach that helps faculty, staff, and students ground decisions and actions in values and character.”

Informed by the Jubilee Centre’s Framework for Character Education in Schools at the University of Birmingham, Principled Innovation includes four domains of practice – Moral, Civic, Performance, and Intellectual – each of which encompass certain character “assets” or virtues meant to guide one’s ability to create positive change in the world. ASU’s institutional commitment is expressed through Principled Innovation as a guiding principle, while the practice of Principled Innovation is supported through a pedagogical approach, engaging tools and resources, communities of practice, and curricular and co-curricular activities. 

Building the Framework

The design lab for Principled Innovation was ASU’s Mary Lou Fulton Teachers College. In 2017, the dean of the college, Carol Basile, was concerned by the state of K-12 education systems and decided to change things from the inside out – through addressing the education workforce and teacher and leader preparation. She came to the conclusion that to do so, character education needed to be included. To understand how, she enlisted Cristy Guleserian, a colleague at the college who is now its Executive Director of Principled Innovation. 

“We asked ourselves, ‘What could it mean for a college of education at a public university to integrate a character education framework into the systems of teacher and leader preparation?’ said Guleserian. “In having these conversations, we realized it couldn’t just be integrated into a curriculum to teach future educators about character. It had to be our approach to everything we do and something that we embraced as a college community.” 

With this as their north star, Guleserian and her team worked intentionally with faculty, staff, students, and community partners and eventually incorporated the practices and assets of what would become Principled Innovation into everything they did, from fostering culture and environments to teaching, advising, and student services. But getting to an agreed-upon understanding of what all this would look like involved cultivating authentic relationships through a series of one-on-one discussions and all-college design sessions – a process Guleserian described as equal parts invigorating and challenging.  

“There was a lot of skepticism at first – a lot of questions about whose character, whose values, and whose virtues we were talking about. I remember spending about an hour going back and forth about one word,” she said.

In one of the sessions, a participant offered what would be a break-through in the log jam. “We need to ‘ASU-ize’ this,” he said. The group understood him to mean “co-create” a concept that more explicitly reflected ASU’s diverse community and well-publicized mission.  

“We recognized that innovation is at the core of what we do here at ASU and our charter holds us responsible for being inclusive for the well-being of the communities we serve. So the framing of Principled Innovation was born from that shared purpose,” said Guleserian.

The framework is intentionally flexible. In an essay for the book The Necessity of Character, ASU President Michael Crow and Ted Cross write, “By refusing to adhere to a single philosophical or religious worldview, ASU has made room for students to draw on their different backgrounds as they engage with our character education initiatives. Only by remaining flexible in this way have we been able to secure ‘buy-in’ across the university.”

At a research university known for outside the box thinking, Crow has made innovation part of ASU’s nomenclature. But the decision to include it in the title was more than just good branding. Principled Innovation proposes the notion that “just because you can innovate, doesn’t mean you should,” reflecting a growing national movement to infuse character into the critical actions of scientists and others in the innovation community.    

When asked if there could be “Unprincipled Innovation,” Cross said “definitely.” 

“It’s not enough to be innovative if you don’t innovate with purpose and principle. It’s not enough to help people learn how to make a good living if we’re not helping them learn how to live good lives, whatever that means to them,” he said. 

“It’s not enough to be innovative if you don’t innovate with purpose and principle. It’s not enough to help people learn how to make a good living if we’re not helping them learn how to live good lives.”

Principled Innovation in Practice

Building on the work of Mary Lou Fulton Teachers College (now called College for Teaching and Learning Innovation), Principled Innovation is currently practiced in ten colleges at ASU, including the W. P. Carey School of Business and the Watts College of Public Service and Community Solutions, as well as the Office of the Provost and Educational Outreach and Student Services. All of this work uses the framework and assets for reflective practices and community practice that lead to positive change.  

“The framework asks, ‘What are some of the possible intended or unintended outcomes of the decisions we make and how can we mitigate some of the possible negative consequences before we take action?’” said Guleserian.

A good indication of how the framework may influence ASU’s pedagogy is the launch of the Principled Innovation Academy, which is housed in University College. The curricular program involving human-centered problem-solving methods and team pitch competitions has already engaged with 750 students.  

Cross calls the program “shark tank meets design thinking meets character education,” where students create and pitch ideas using the Principled Innovation framework. Last year’s winner was a career recommendation engine for students that works by asking them questions like, “What are your work values? What are your personal values? And how would that map to your career?” 

It is clear that the careful work that went into developing Principled Innovation at ASU helped propel it from a concept within one school to a major design principle for the entire university. But for advocates like Cross and Guleserian, the buy-in it has received at the country’s largest public university says something about the times we are in. 

“The U.S. is so deeply divided that we are talking past each other,” said Cross. “There’s a lot of anger and aggression and mistrust. But if we can engage multiple perspectives in the way we design and create things, the way we teach and collaborate, it helps us to develop environments of trust and belonging.”

Is Unpaid Unfair?

When Guillermo Creamer got an unpaid internship in the office of the DC mayor a decade ago, he was thrilled. He found a live-in nanny position that would provide housing and took babysitting gigs on the weekend to pay for food and metro fares.

There was just one problem: the job had a dress code, and Creamer only had one suit – a tannish-green number that was neutral enough, but stood out among the blacks and blues. He had the suit dry cleaned often – at no small expense – but eventually a colleague took notice and called him out for wearing it every day.

“That was such an embarrassing day,” recalled Creamer, who now works as director of residential programs at a nonprofit in Worcester, Massachusetts, where he grew up, the son of South American immigrants.

The experience, and a subsequent unpaid internship in the US House of Representatives, led Creamer to co-found Pay Our Interns, a nonprofit with a mission to end unpaid internships, and the tagline “Experience Doesn’t Pay the bills.”

For Creamer, the work was personal. He has a younger sister and never wanted her to go through what he went through – to be ridiculed for not having proper business attire, he said.

But his opposition to unpaid internships is also philosophical. Requiring interns to work for free puts poorer college students, who often have to work to pay for college, at a disadvantage over wealthier ones, who tend to have family resources to fall back on, Creamer and other critics of the practice argue. Those who can’t forgo a paycheck (or cobble together side gigs, like Creamer) can miss out an internship that could set them on a path to financial stability.

“We want to create an equitable workforce pipeline, and internships are the beginning of that pipeline,” Creamer said.

Pay Our Interns decided to start with the Congressional internship program, arguing that a program that prepares future political leaders should be accessible to all students. It tailored its messaging to each political party, telling Democratic lawmakers that paying interns would help them diversity their workforce, and Republican ones that it would provide opportunity to members of the working class.  

“We want to create an equitable workforce pipeline, and internships are the beginning of that pipeline.”

The group had some success, convincing Congress and the White House to allocate money to pay their interns. It hoped that other employers would follow Washington’s lead.

Is Unpaid Unfair to Students?

Yet ten years after Creamer was shamed over his single suit, roughly one third of internships remain unpaid, with roughly one million students working for free each year, studies suggest. Millions more say they want an internship, but don’t get one, due to barriers such as insufficient supply, inadequate pay or the competing demands of work and school.

These statistics matter because participating in an internship – especially a paid one – has been shown to lead to stronger labor-market outcomes. Students who have an internship in college are less likely to be unemployed or underemployed five years after graduation than students who don’t, studies show. Both paid and unpaid interns receive more job offers, but paid interns get more, and have higher starting salaries, too.

Given the exclusionary nature of unpaid internships, some colleges have refused to include them in their job listings. Some have endorsed a recent campaign by the National Association of Colleges and Employers, dubbed “Unpaid is Unfair,” that calls on Congress to pass legislation requiring that internships be paid.

“It’s a way to democratize access to internships,” said Mary Gatta, the association’s director of research and public policy.

But not everyone is convinced that unpaid internships should be abolished. Those who argue for preserving them say that students are “paid in experience,” and that interns should be willing to exchange their labor for training and professional connections. They point out that some employers can’t afford to pay their interns and warn that ordering them to do so will cause some to cancel their internships altogether, deepening the existing shortage.

“It’s a terrible idea,” said Bryan Caplan, a professor of economics at George Mason University. “You’re cutting out one of the main ways people get training.”

Caplan sees great hypocrisy in colleges’ charging students for classes he considers pointless, while condemning companies for providing training for free.       “There’s a massive double standard,” he said. “Here at least students learn real stuff and they don’t even have to pay for it.”

Even some proponents of paying interns say it would be a mistake to outlaw unpaid internships as long as accreditors and licensing agencies require students in certain professional programs – like psychology and social work – to complete practicum training to graduate.

“While ethically on the right track, we shouldn’t even consider banning them until we figure out how to replace those unpaid positions,” said Matthew T. Hora, a professor at the University of Wisconsin-Madison and founding director of the Center for Research on College-Workforce Transitions.

Hora, who has conducted extensive research on unpaid internships, says he’s long been frustrated by colleges’ “unbridled embrace” of internships, and wishes they’d stop pushing them so hard.

“There just aren’t enough positions available and they’re out of reach of the vast majority of students,” he said.

NACE acknowledges that some employers aren’t in a position to pay their interns, and suggests that policy makers provide financial and other support to smaller for-profit, and nonprofit organizations. In the meantime, Gatta recommends that colleges work with community groups and chambers of commerce to identify funds that could support students with unpaid internships, such as foundation grants or federal work study dollars.

The Rewards and Challenges of Internship

The benefits of internships for both students and employers are well documented. By taking part in an internship, students gain insight into potential career paths, develop industry-specific skills, and build valuable professional networks. The practical, hands-on, experience gives them an edge in the job market – and the confidence and competencies they’ll need to succeed in it.

For employers, internships are a way to recruit and retain early-career talent. NACE’s annual survey of employers has consistently found that more than half of interns convert to full-time employees and that three quarters of those converts are still with the organization after a year, compared to just over half of non-intern employees.

Colleges confronting questions about their value can also benefit from student internships, research by the Strada Education Foundation suggests. It found that four-year college graduates who complete work-based learning are more likely to say their education helped them achieve their goals and was worth the cost.

Surveys show that students are well aware of the rewards associated with an internship. In fact, seventy percent of freshmen say they plan to take one. Yet fewer than half of students complete one by the end of senior year, and less than a quarter find a paid one, Strada’s research shows.

In 2023, an estimated 3.6 million students completed internships, but another 4.6 million wanted an internship and didn’t get one, according to the Business Higher-Education Forum.

That gap is at least partly due to the challenges employers face in creating and sustaining internships. These include not having appropriate work for interns or lacking the staff to supervise them, the Forum’s interviews with employers show.

Employers may also question whether an internship will provide a good return on their investment, said Nicole Smith, research professor and chief economist at the Center on Education and the Workforce, at Georgetown University. 

“There’s a cost in terms of the personnel and time invested, and you don’t know if the person will stay with the firm,” Smith said.

Given that uncertainty, employers may wonder “Am I training for me, or for my competitor?” Smith said.      

The available internship slots aren’t evenly distributed, either. Studies by NACE have found that women, Black, Hispanic and first-generation students are underrepresented in paid internships, while white, male and continuing generation students are overrepresented. There’s some evidence that students of color are over-represented in unpaid internships, though Hora cautions that it’s far from definitive.

The reasons for these disparities aren’t entirely understood, but there are a few prominent theories.

One popular explanation is that Black, Hispanic and first-generation students are more likely than other demographic groups to be classified as “low-income,” and can’t afford to give up a steady job for a short-term internship – even a paid one. In other words, they’re not applying in equal numbers.

 Another possibility is that first-generation students and students of color have less of the “social capital” needed to secure internships, which are frequently advertised through “whisper networks.”

And a third theory is that students of color and women are less likely to be paid because they cluster in majors associated with government and the non-profit sector, where paid internships are rarer.

Racial and gender gaps in internship participation may also reflect employers’ recruiting practices. If companies are drawing candidates from colleges that disproportionately enroll wealthier and white students, they’re less likely to end up with a racially- and socio-economically diverse applicant pool.

Yet even as students struggle to secure internships,  one in three employers say some of their slots are going unfilled.

That disconnect may be due to poor marketing on the part of employers, or to a mismatch between what companies are seeking and what students have to offer. In the Business Higher Education Forum’s interviews with employers, some companies said they couldn’t find candidates with the qualifications they wanted, according to Candace Williams, its director of regional initiatives.

Bringing the Bargaining Power         

So what can be done to broaden access to internships – and to paid internships, in particular?

Requiring employers to pay their interns, as NACE and others have proposed, could help diversify the applicant pool, making internships possible for more low-income students.

But with Trump and other business-friendly Republicans on the verge of controlling both the White House and Congress, a ban on unpaid internships isn’t likely to pass anytime soon.

Meanwhile, a growing number of colleges are setting aside funds for stipends to support students in unpaid internships. A recent survey by NACE found that more than a third of institutions now offer such stipends.

Karen Garcia, a junior at the University of Wisconsin whose family immigrated to the US from Mexico six years ago, used the $1,000 she received through her college’s “SuccessWorks” program to buy a coat and dressier shoes for her summer 2024 internship at the Department of Corrections. The money also helped cover gas for the car she used to get to the job, where she helped out on cases involving Spanish speakers. Without the grant, she said, “I would have had to lean on my parents, and they don’t earn that much money.”

Yet competition for colleges’ limited funds can be fierce, and only two percent of colleges provide the aid for any or all unpaid internships, the survey found. And while subsidy programs are an efficient way to get money to students, they often aren’t sustainable, especially if they rely on grants or alumni donations.

Recognizing this, some colleges are exerting pressure on employers to pay their interns, threatening to drop their “preferred employer” status, said Laura Love, who leads the work-based learning agenda at Strada.

“Colleges may have more bargaining power and influence than they think,” Love said.

At George Mason University, Saskia Campbell, executive director of university career services, uses data to persuade employers to pay her students. She shows them how pay increases the quality and diversity of the applicant pool and points to what competitors are paying their interns. She tells them they’ll get “more dedication and focus” from their interns if they’re not juggling a paid job on the side.

While some employers seem swayed by her descriptions of the financial strain students are under, “a lot of times it requires making the business case for them,” Campbell said.

If an employer says they don’t have the budget to pay their interns, she’ll push for “something is better than nothing.”

Campbell says many employers mistakenly assume that academic credit is a reasonable alternative to pay. They don’t always register that “not only are they not getting paid – they’re actually paying for the experience.”

Still, the work of expanding paid internship can’t fall solely on colleges. Among the think tanks and advocacy groups that promote internships there’s a consensus that it will take employers, government, and colleges working together to grow the field. And achieving such collaboration won’t be easy, said Su Jin Jez, CEO of California Competes, which has conducted interviews with both colleges and employers.

Though all three parties value internships, they value it for different reasons, she said. Colleges may think that employers will respond to arguments that internships will diversify their workforce, for example, when they’re really just interested in sourcing the top entry-level talent.

That “misalignment in values,” mirrors differences in structure and culture that can make cooperation difficult, Jez said.

Moving beyond the Traditional Model

As companies and colleges navigate these challenges, they’re also experimenting with alternatives to the traditional internship model.

Among the innovations that have taken root are “micro-internships” –  short-term, paid assignments that provide many of the benefits of regular internships without the long-term commitment.

Micro-internships function as sort of speed-dating for students and employers, allowing each party to see if the other is a good match, said Jeffrey Moss, CEO of Parker Dewey, which pioneered the approach a decade ago. The company has partnerships with 800 colleges, he said.

Moss believes micro-internships level the playing field, allowing students who might not have family connections, a 4.0 GPA, or an elite-college pedigree the chance to prove themselves to a prospective employer. Their short-term nature also makes them a way for students to try out different professions, to find one that brings them a sense of purpose.

At the same time, colleges are finding ways to make on-campus work more meaningful. Under one new program, students working in on-campus jobs at The University of New Hampshire can opt into a professional development program that offers regular meetings with a supervisor and the opportunity to earn micro-credentials in skills like communication and leadership.

Gretchen Heaton, associate vice provost of career and professional success and high-impact practices, said the program teaches students to articulate the skills they’ve gained through on-campus employment.

“Students often believe that unless it’s a ‘real job,’ it shouldn’t go on the resume,” Heaton said. “This is a way for students to talk about value in a way employers will understand.”

At Clemson University, the longstanding University Professional Internship and Co-op (UPIC) program matches students with paid positions submitted by faculty and staff, then links their work to a series of career competencies.

The program not only increases students’ odds of having a job when they graduate, but also aids in retention, according to O’Neil B. Burton, executive director of Clemson’s Center for Career and Professional Development.

“Our first-gen and Pell-eligible students don’t have to take a waitressing jobs or clerk at a mini mart. They can work on campus for somebody who recognizes that their class work comes first,” Burton said. “That can make the difference between being able to stay in school and persist to graduation and having to drop out and work.”

Guillermo Creamer, for his part, never finished college. He dropped out of American University a year shy of graduating because he couldn’t manage the tuition, he said. Pay Our Interns, the organization he helped create in 2016, has been dormant since its co-founder and executive director Carlos Mark Vera stepped down a little over a year ago.

Creamer said funders have shifted their attention away from diversity, equity and inclusion initiatives as opposition to DEI continues its march on higher education. For now, he believes the best place for Pay Our Interns to be is on the sidelines, monitoring the moves of the incoming administration.

But Creamer said he and his organization haven’t given up on ending unpaid internships and will spring into action if anything threatens the gains they’ve made so far.

“You can’t pay the rent with ‘experience,’” said Creamer. “Unpaid internships are an inequitable injustice.”

Listening from the Heart

Sometimes, the stories are hard to hear.  Laila Alsheikh, a bereaved Palestinian mother, told of how she was barred, by Israeli soldiers, from taking her 6-month-old baby to the hospital in the occupied West Bank. Gravely ill from tear gas, the child died the same day. For 16 years, she would not speak of it.

“I was filled with anger and rage and vowed I would never look or speak to an Israeli person again in my life,” she said. “And then I met Robi.”


Robi Damelin is an Israeli citizen, the mother of two sons, one of them lost to a Palestinian sniper. The pain she shares with Laila Alsheikh drew the women together as mothers, and now friends, despite being from warring nations. Their commitment to channel their grief into reconciliation and peace has made them colleagues in a cause called The Parents Circle Families Forum (PCFF).


The PCFF is a joint Israeli-Palestinian organization of over 800 families, all of whom have lost an immediate family member to the ongoing conflict in Palestine and Israel, and all of whom have chosen a path of reconciliation rather than revenge. Alsheikh and Damelin’s stories, and those of many others, are in videos included in a new educational program the organization offers called Listening from the Heart. Developed through a collaboration with Georgetown University, Listening from the Heart offers communities a chance to engage in meaningful dialogue about the Israeli-Palestinian conflict from a human perspective. Its primary constituents are colleges and universities, many of whom are seeking ways to process the unrest that overwhelmed campuses after October 7th and the war in Gaza.


“You can’t really understand what this is all about, but you can understand what another human being may be feeling,” said Damelin, who is Spokesperson and International Relations Manager for the PCFF.  “When you recognize that, it creates trust.”


The impact of this work relies on the delivery of that message to people and organizations inside and outside of the Middle East. It asks us to consider “if those who paid the highest price for this conflict can understand and empathize, then shouldn’t we all?” 

The PCFF uses the “parallel narrative” method to communicate this message in conversations around the world. Typically, this involves two speakers — one Israeli, one Palestinian – who talk plainly about the loss they have suffered from the conflict, yet, at the same time, they have come to see the person on the other side as a human being and they describe that experience. The power of this shared humanity las led them to work and pray for peace.


With offices in both Israel and Palestine, the non-profit organization is partly funded by sources outside of the Middle East, including the United States. Since 2013, Shiri Ourian has been the Executive Director of the American Friends of the Parents Circle. She had been working to raise awareness and funds in the U.S. to support the work that was being done on the ground when the Israeli/Hamas war broke out on October 7, 2023.


“After that day, we got calls from so many communities, corporations, colleges and universities, even the World Bank, all saying the same thing – ‘neighbors are not talking to each other, there is tension between my senior staff, students are shouting at one another.’”


Ourian says the high demand for some kind of guidance in how to respond to the war accelerated the development of the Listening from the Heart program.


“We didn’t have the resources to just send people all over the country,” she said. “It became very apparent, very quickly that we needed to create a standalone program that people could access whenever they wanted to. And that’s what we did. Listening from the Heart is all based on the model of the Parents Circle pedagogy – the power of storytelling to create an emotional transformation.”


Continuing the Story

Well before October 7, 2023, Robi Damelin envisioned scaling the work of the Parents Circle with an academic partner who shared the organization’s mission. When the time was right, she immediately turned to Georgetown University. Her long friendship with then-president John DeGioia had pointed her in that direction since they first met at a Parents Circle forum back in 2008. As the highly-regarded leader of the Jesuit school, DeGioia had long embraced the non-profit’s mission of peace through dialogue. 

By the beginning of the new year, the task of turning compelling narratives into empathy-building and listening skills was in the hands of two of the university’s renowned teaching, learning, and innovation centers– the Center for New Designs in Learning and Scholarship and The Red House, Georgetown’s transformative education unit.


“This work really relates to Georgetown’s values,” said Kimberly Huisman, a curriculum developer at the Center who led the project with her colleague Susannah McGowan from The Red House. “Our ecumenical approach is welcoming to all faiths and our global perspective encourages students to see themselves as part of one world,” said Huisman.


McGowan says she hopes the program will complement a number of efforts the university is pursuing to promote dialogue and civil discourse at one of the most polarizing times in American history. She believes Listening from the Heart will build skills students need to understand conflict resolution in any situation.


“The question we are always asking ourselves is how do you design programs that help students grapple with very real challenges,” she said. “We need to provide spaces for what we call ‘productive tension’ so students will be equipped to face difficult topics once they graduate.”

Huisman and McGowan spent six months with the Parents Circle Families Forum creating videos and developing the curriculum. Listening from the Heart has four modules revolving around three different phases: preparing for, presenting, and processing the personal narratives. The course can be taught consecutively or spread out over time. The first module helps facilitators learn the background of the program. What are the goals of Listening from the Heart? What is the program not about? In preparing for the presentations, groups work on understanding the barriers to listening, i.e., “How do I engage with something I disagree with?” Presenting the work is where the series of personal narratives are featured; and the processing section involves reflection and learning from what has been presented.


“How do we listen to somebody when we’re triggered? How do we let somebody else know that they are heard?

Ourian says the goal of the program is to generate empathy and to reject the binary notion of one side vs the other. But it also involves building skills that will serve students for life.


“We help people build their listening skills in difficult circumstances,” she said. “How do we listen to somebody when we’re triggered? How do we let somebody else know that they are heard? Listening isn’t just about taking in information, it’s about acknowledging the other side – how do you do that when the other person’s truth feels like it’s in contradiction to your truth?”


An important component to the program is providing facilitators and participants the historical context to discuss the nuances of the conflict, the absence of which has exacerbated tensions on campuses. The preparation materials for facilitators warn “When American communities adopt a binary, simplistic view of the conflict, they magnify its complexities and distort the narrative to fit American contexts, which
may not accurately reflect the realities experienced by Palestinians and Israelis. Outsiders must consider whether their actions and engagement help resolve or worsen the conflict.”


While the program aims to turn caustic debate into productive discourse, it also hopes to give people who are afraid to talk about the conflict the words to do so effectively. “Mostly, people are just silent,” said Damelin. “After all the shouting and the statements, people are just shutting down. And that’s where this program steps in.”


The Listening from the Heart curriculum is now available on the American Friends of the Parents Circle Parents website for any community, with reduced fees for non-profits and no charge for public high school teachers. It has been endorsed by the American Federation of Teachers but the initial roll-out of the program in the U.S. is focused heavily on colleges. This fall, Damelin, Ourian and Alsheikh have been on a campus tour throughout the Northeast, promoting the program at a number of schools including Brandeis, Barnard, Columbia and New York University. They will soon head to the Midwest and west coast.


In November, the Parents Circle Families Forum and Georgetown University hosted a special program at Georgetown, the same week the team was asked to speak at the Washington Post’s Global Women’s Summit in D.C. There, before an audience of faculty, students and community leaders, they once again told their stories; sometimes painful, often joyful, always hopeful.


“Sometimes at a meeting, there will be Palestinians who don’t speak Hebrew and some Israeli’s that don’t speak Arabic,” Alsheikh told the audience. “But when they look at each other, they understand what each one is feeling and they start to cry and hug each other, without saying a word.”

“Higher Education Builds America” 

On the first two Sundays in October, the American Council on Education ran a full-page ad in the New York Times targeting both presidential candidates with the tagline “Higher Education Builds America.”  In what was both a PR campaign and a policy brief, the ACE ad was part of a larger effort to promote higher education’s economic value within a bipartisan message meant to withstand either election outcome.  Now that the candidate less likely to embrace their agenda heads to the White House, ACE continues the fight with renewed vigor. 

The face of the campaign is ACE president Ted Mitchell, but the person in charge of it is  Nick Anderson, former long-time higher education reporter for the Washington Post, now ACE’s vice president for higher education partnerships and improvement.  As a former journalist who has observed the highs and lows of a sector considered the bedrock of the American dream, Anderson does not seem defeated or discouraged by the political situation. More than most, he knows that higher education isn’t going anywhere. 

While this may be true, innovation in higher education is something Anderson says is part of the campaign’s message. But messaging is different than policymaking, and it remains to be seen how ACE’s left-of-center advocacy agenda performs in the Republican legislative lock-down. In its open letter to candidates, ACE laid out  a set of priorities that include increasing federal aid for students and research, repealing the taxability of scholarships, reforming the endowment excise tax, and improving the visa process to better support international students. 

As the non-profit’s government affairs professionals work the agenda on Capitol Hill, Anderson and his colleagues will be in forums, and on social and traditional media, getting policymakers and thought leaders to look at the bigger picture.  

Here is an excerpt of our interview for LearningWell.

LW:  Let’s start at the beginning.  What motivated ACE’s new campaign? 

We started the campaign a little before September when we were thinking about what to say to the presidential candidates.  We wanted to articulate some core principles.  We wanted to say to the campaigns: “This is who we are, this is what we do, and here’s what we’d like you to look at when you take office.” 

It’s been a rough year for higher education.  Arguably, it’s been a rough few years for higher education and yet, here we are, definitely wanting to be part of the conversation – the policy conversation and the political conversation and we’re not going away.  Higher education has been part of the country since the beginning, for all of our flaws.  We have grown with the country and helped the country grow.  And now in the 21st century, we’re here to help it grow some more. In September, we wrote an open letter to the candidates – which was the basis for the New York Times ad – that articulated this vision of our history and our connection to America with a strong message that whoever wins the election we are ready to work with you. 

LW: What is it you hope to communicate through the campaign? 

From a message perspective, we wanted to draw the big picture for folks. We wanted to step away from the controversies of the moment – and there will always be controversies – and remind people that higher education is simply part of the American story. It has been here from the beginning. Thomas Jefferson went to William and Mary and founded the University of Virginia. Abraham Lincoln signed the Land Grant Act that created land grant institutions throughout the country.  There’s the establishment of the HBCU’s, the national enterprise of the community college movement, the GI Bill, the Higher Education Act of 1965, the Pell Grant and on and on. This historical through line of higher education is something we need to really emphasize to President Trump now and to Congress.  

We are not a sector that sprang up yesterday. We are here and we have always been here. When you talk about national security, when you talk about public health and medicine and lifesaving medical breakthroughs, when you talk about the regional economies of this country and the national economy, we have always built America and we will keep on building.  These are the kind of big picture messages we want to advance because, frankly, that often gets lost in the public narrative.

“We have always been part of the American story”

LW: Is ACE concerned about the election of Trump and the anti-higher education rhetoric his campaign employed? 

The rhetoric around the campaign season can get pretty heated, but there are campaigns and then there is governing.  We’ll see what all this means.  Trump hasn’t taken office yet. The new Congress hasn’t been sworn in. We are extending our hand to every national leader from the president to the Senate majority leader, the Senate minority leader, the House speaker, the House minority leader. We obviously will stand up for ourselves but wherever there is opportunity for advancing, we will advance. 

Regarding the attack on higher ed, I would say we are big enough to weather critiques. If there are people outside or inside of higher ed who are labeling us as “woke” or “elitist” or any particular adjective, we have to reckon with that. What does that mean? I would argue that we can absorb those critiques and evolve and take necessary steps if need be, but, more importantly, we need to simply be there and listen so that people understand that higher ed is hearing them. We have to avoid being defensive. We are institutions that promote, elevate and value the marketplace of ideas and political debate. As such, we have to be big enough to absorb any criticism and listen to it.  At the same time, we have to continue to promote our values.  We value academic freedom.  We value free speech. And we value institutional autonomy. 

LW: As part of the campaign, you acknowledge the need for change along with the value that higher ed brings.  What are some examples of that?

We have real work to do on the affordability front. I think it’s two things at the same time. There’s plenty of data that shows that college opportunities are affordable and available in many ways and we need to do a better job at communicating that. We are champions of access and champions of policies that promote affordability. We are champions of the Pell Grant. We are champions of the Free Application for Federal Student Aid, which had a disastrous year, but it’s now on the road to getting better. 

We want very much to promote the message that college is affordable, and yet we know that there are things that must be done to make it more affordable to more people and to have the value of college be elevated so that families, when they’re thinking about making a significant investment of money, and time, that they think it’s worth it. 

I also want to be crystal clear that what we’re saying here is meant to be maximally inclusive and has relevance for those who choose not to go to college.  Your life could have many paths that intersect with college at different points.  Our fixation with the education of 18 to 22 year olds is well grounded because we all care about our children and their emergence as adults in the economy and in their communities. But that traditional pathway has been shown many times to be too narrow to define what higher education is. There are a lot of people who intersect with higher education after age 25, and we need to capture that in our conception of who we are.

LW: What changes to do you see coming?

The sector is really a vast field of institutions and I think there’s a real value in partnerships between different types of institutions – community colleges and research universities, for example. Universities are an obvious example of fertile ground for partnerships and coalitions that would bring home to average folks that, “Hey, I’ve got college everywhere available to me. It’s not just that distant state flagship or those private universities off on the coast somewhere.”  Promoting community colleges and the wonderful work that they do and their accessibility is critical to that. But promoting the linkages between colleges that can be very different is really essential as well. 

We also have to promote different modalities.  Online education is here to stay. It’s not the enemy, it’s part of our fabric right now. I think the pandemic accelerated that and raised some questions about how it fits with residential higher education, but there’s no question that online higher education is real and important and potentially a crucial area for higher education to expand access to more Americans. There’s also a really important movement of credit for prior learning that we are very interested in helping to integrate into our thinking about higher education.  Innovation is part of higher education. To go back to my theme, I want to emphasize to the thought leaders and policymakers the vastness of who higher education is, what higher education is. 

LW: You have covered higher education for many years.  What is your observation about the state of higher education today? 

I literally covered higher ed directly for the Washington Post for 12 years. And every one of those years there were burning issues that were perceived in some way as an existential crisis for higher ed.  And in the last decade there have been plenty of crises of the moment. Certainly Covid was an existential crisis. There were crises related to “Me too” scandals and questions about sexual misconduct and sexual assault on college campuses that were really crucial to acknowledging the age-old problems of securing safety for students and creating an environment free of harassment and free of intimidation. The last year seemed to have very acute challenges, with the protests (over the war in Gaza) and the congressional hearings, but it’s not the first time that colleges have been rocked by challenges.

LW: What excites you about this new role?

I spent a couple of decades covering education and now I’m fighting for it. That, for me, is a wonderful pivot. There’s a lot of work to do. People in this country care about the American dream and getting ahead. And I think they also care about the free exchange of ideas and all those good things that higher education provides for us.