Author: Mollie Ames

Despite battling a double-bout of Covid-19 and strep throat, Destiny Barletta is smiling when she joins our Zoom call. The director of alumnae connections at Wellesley College even dressed up for the occasion, sporting a lime houndstooth blazer (and summoning the signature pantsuits of her institution’s most famous graduate, Hillary Clinton). There’s very little, apparently, that could keep Barletta from talking about her work supporting the professional development of Wellesley alumnae.  

And that means all of them. Unlike many colleges and universities whose career centers focus on enrolled students and more recent graduates, the prestigious women’s college in Wellesley, Mass. has, for the last ten years, extended services to alumnae of any age or stage. As Barletta explains, career is rarely one-and-done, particularly in our rapidly changing world. At Wellesley, career development now means embarking on a lifelong search for growth and meaning. After all, even former Secretary of State Clinton navigated her share of job transitions — and weighty ones at that.

As the offerings at Wellesley’s Center for Career Education continue to become better known, more are taking advantage. 1,915 graduates attended advising appointments between June 2024 and 2025, nearly 300 more than in the previous year. With LearningWell, Barletta describes what that lifelong professional engagement looks like in practice, why it’s important for alumnae and students alike, and how it’s bringing a global institutional community closer together. 

LW: I thought we could start by talking about your title — the director of alumnae connections. What exactly does that entail? 

DB: So that entails thinking about career education in terms of alums and their careers, much in the way that many career centers work with students — exploration, industry advising, and support around very functional things, like cover letters and application materials and interviewing. All of those kinds of conversations that we have with students, we also have with alums, but tailored to where alums are in their careers — all the way from those second destination roles to thinking about what an active retirement might look like. 

Reentry to the workforce after a break for some kind of caregiving is something that happens a lot. Wellesley is a women’s college, so that is an important part of many conversations. And then we’re also thinking about opportunities and programs for alums to connect with students as a part of career exploration. So, how can alums be a valuable resource for lived professional experience for students? 

LW: Was yours a role that always existed at Wellesley? Or at what point did you all decide to dig more into the alumnae piece?

DB: This did not always exist at Wellesley. About 10 years ago, the career center at Wellesley was reimagined and became what now we call Career Education. And at that time, with a very generous gift from an alum, we began to offer career advising for alums for their whole careers. So at that point in time, this role came into existence.

LW: Do you know what the thinking was behind that decision to invest more in alumnae engagement?

DB: It was a commitment to the idea that graduation isn’t a stopping point for an intentional career journey. We do such good work around experiential learning to help students see that their professional identities, in a variety of ways, are integrated into their broader life experience, and it’s not just one thread that you can pull out that then stops the moment you graduate. So if we are doing our work really well, students graduate and see their career journey is just that — a journey. It’s something that you continue to tend to and navigate, as you build skills, build experiences, build connections, and explore. 

“If we are doing our work really well, students graduate and see their career journey is just that — a journey.”

And so that ability to continue to connect with Wellesley around networking and advising becomes really important. And we appreciate that requires an investment. It’s an investment in staffing and in training and in funds. But it also helps our students to see that when we say that this is ongoing work, we mean that. We’re here through the duration of that, and your fellow people in your Wellesley community are here for that.

LW: I like that because I imagine with Wellesley grads, who are so high performing, there could be a lot of that feeling like, “My first job needs to be my last.” Do you find that’s a pretty common sentiment?

DB: Yes, that is very true — true of Wellesley students and grads, but also more broadly. There is this sense that what comes on the other side of graduation needs to be right. You need to get it right. And helping graduates think about what does “right” mean for them, that is a values question. But also, what we know about the future of work is that having a flexible, skills-based approach that is grounded in some really solid experiential learning can prepare grads for a variety of first destination roles, with this kind of underlying assumption that there isn’t a single “right” thing. There is just a thing that is going to utilize skills and experiences you’ve built and provide you with additional opportunities for meaning and growth so that you have a sense that what comes next is also important.

LW: Do you see trends in terms of the age or stage of alumnae who come to you most often?

DB: We do. So we think of engagement in two ways: individual advising appointments and then participation in a webinar, an event, a cohort, programming. In terms of appointments, probably 60 percent are 10 years out or less, and then about 40 percent are folks who are further along in their career. Engagement in programming, events, webinars, cohorts tends to be a bit more even across class years. 

But we do see, in terms of advising, now that our model of engaging with alums throughout their whole career has been in place for a decade, our appointments are increasing. Because as you continue to have students who know, as they graduate, that this is an opportunity that remains available to them, they continue to engage. 

LW: What about trends in industry or profession? Are there certain jobs you see alumnae come to you for help getting?

DB: I mean, there are trends for Wellesley students broadly, and our alum data tracks mostly with our first destination data in terms of industry. But we do see a five-years-out uptick, when many alums are entering a career transition: “I thought I was going to do X, and now I realize that is not the path I’m interested in pursuing. So what am I thinking of next?” You see it almost like clockwork. And while that uncertainty is hard, the ability to seek more intention than just checking a box and climbing a ladder is, in and of itself, a really positive thing.

LW: You mentioned individual advising as one key service. Are there others that you think of as being most impactful or popular?

DB: We do a yearly webinar series, which generally features alum panels with conversations about what it looks like to work in certain industries — human resources, environmental impact, patient-facing healthcare, biotech, consulting, all of these kinds of different industries. And so that gives alums an opportunity to hear from other alums working at various stages in their career and in various roles in a broader industry and then to continue to connect with those alums for career resources. 

We also offer a program based on the Design Your Life program out of Stanford for alums who are in a place of transition and want to be in an alumnae cohort as they use that Design Your Life framework. The sessions are led by our alumnae career advisors, and we do those twice a year in a series. This is the fifth year, and participants find it very helpful. They bring a certain shared experience of their Wellesley time, which creates a foundation that feels safe and can be very generative. 

“They bring a certain shared experience of their Wellesley time, which creates a foundation that feels safe and can be very generative.”

LW: Do a lot of alumnae come to you with questions around changes in the workplace or for guidance around technology and A.I.-type skill building?

DB: We definitely do talk about upskilling. Because how people are thinking about skill development is shifting — I think rightfully so — in terms of the idea that you go in this kind of linear or vertical fashion, and then sometimes you need to stop and build a new skill, and then you continue up. It really is a much more fluid and ongoing approach. And you’re always thinking about: What are your skills? What are your experiences? What tools do you need to onboard? And then those tools offboard, and something else comes along. 

It’s been really interesting. So much of just the career space is teaming with conversations about A.I. You can’t escape it. But one of the threads that’s coming through is the power of a really solid liberal arts education that helps as a foundation for navigating all of these changes. And we definitely see that’s true. 

LW: Do you see a throughline between your career services work with alumane and a generally more engaged culture of alumane, either with students or with each other? 

DB: Wellesley does have a very strong alumane network. I also think there is a sense of being motivated toward sharing and generosity because people often remember a time of uncertainty, of vulnerability. And it’s such an opportunity for people who felt, in their own experience, that there was an opening for support, for guidance, for information, when they see that they’re now in a place to provide that. 

And it gives a sense of perspective, especially in this moment. This is a challenging time for students to be graduating into the workforce, and having that voice of alums who have gone before can provide a sense of perspective: “I graduated in ‘08 when the collapse happened and what I came into also felt really challenging.” Just this ability to see that others have navigated different, but also challenging, experiences in a way that was ultimately successful for them can create a support line that is important for students who are graduating, and then also for the alums.

LW: Do you think that culture is also strengthened or unique in some ways because Wellesley is a women’s college?

DB: I do. There seems to be this kind of structure when conversations happen within a Wellesley context that you have the expectation that you will be seen and heard, and you don’t have to fight for that, which is really powerful.

You can reach LearningWell Reporter Mollie Ames at mames@learningwellmag.org with comments, ideas, or tips.

Like many educators during the pandemic, Kevin R. McClure felt the burnout. Faculty members were juggling research and leadership responsibilities, teaching and helping students, while navigating their own personal issues and watching colleagues struggle. As chair of the Department of Educational Leadership at the University of North Carolina at Wilmington, he began writing and speaking about these challenges and the coinciding tide of resignations. Institutional leaders and journalists tuned in for insight into why so many employees were disengaging — and what colleges could do differently to retain their people.

Those conversations culminated in “The Caring University: Reimagining the Higher Education Workplace After the Great Resignation” (2025), a book that argues burnout is not an individual failure but a signal of deeper organizational problems. His research on college leadership, workplace culture, and organizational care helps campus leaders to build institutions where doing meaningful work isn’t to their own people’s detriment. 

LearningWell connected with McClure to discuss what it looks like when a university takes steps to prioritize its employees and the difference that effort makes in engagement. 

LW: Let’s start by looking at what it means for a university to be a caring institution. Why are we talking about this for higher education in a way that differs from, say, a grocery store chain?

KM: Higher education has not done a great job of prioritizing the wellbeing of staff and faculty. That’s not to say that it is worse than other industries per se, but we aren’t knocking it out of the park. Based on data that I collected through interviews with over 150 staff, faculty, and leaders across the country, what I heard over and over again was this question about whether or not this is a place that really cares about me. There was a feeling that they were expendable — that their health came second or third to other priorities that the institution had — and it was willing, in some cases, to sacrifice the health of some employees. This was particularly evident during the pandemic. We’d see a certain kind of comfort with the idea that we’re just going to lose people and either not replace them and absorb some of those cost savings or just repost the position expecting that people will line up to take it — a kind of churn and burn.

As I was doing these interviews, I heard a fair amount of pain from people on a regular basis. These are institutions that are dedicated to human growth and development, and we should be the world leader as employers. There was a time where we had the ability to point to indicators that we are leaders in certain regards, and that’s harder to claim today. And so it’s really an invitation for those of us that work in higher ed — those of us who are leaders in higher ed — to say we can do better than this. 

“There was a feeling that they were expendable — that their health came second or third to other priorities that the institution had.”

LW: What did the great resignation look like in higher ed, and what did it reveal about universities as a workplace?

KM: We certainly saw a number of people who left, and there was pretty heavy recruitment of people into ed tech as kind of an adjacent industry selling products and services to higher education. And we saw a number of people looking for places better aligned with their values or places where they might get slightly better pay or slightly more flexibility. And so similar to other parts of the great resignation, it wasn’t necessarily people leaving work all together so much as it was this kind of great shakeup of people moving jobs. 

The part that makes it somewhat unique is that higher education employees don’t always have a ton of mobility options. They may be in a particular field where there are only a handful of jobs open in a given year, and their ability to just move somewhere else is quite limited. A fraction of them have job security through a tenure system, which only actually works out to about a quarter of faculty. So in higher education, a great resignation looks a little different because of these other dynamics at play. The question becomes: What are we as an institution going to do differently to attract and keep really talented people? And very often, the answer was that there wasn’t much of anything happening in response to that. 

LW: Your book makes a strong case that employee wellbeing is foundational to student wellness and institutional success. What does that look like on campus? How do students and the whole school benefit when faculty are happier and doing well?

KM: When you look at some of the things that we know about student success, they include things like sense of belonging, a sense of mattering, doing work that is meaningful, feeling included, and getting engaged in the life of the institution. They’re all concepts that have a similar if not identical concept when it comes to retaining and attracting employees. And it’s because a lot of these things are just base-level, fundamental components of what humans need in order to be healthy and thrive. As we’ve had all these conversations about student success, I’ve been trying to point out the fact that these are all things that are good for employees as well. We don’t have to just think of them as things for students. What this book is trying to do is to push us to not necessarily think in terms of specific populations but to say we are a community of learners, and we ought to be thinking across the entire organization about some of these things. And if we do that, I think we are going to see downstream benefits and outcomes for students.  

You know, students are smart and perceptive, and they pick up on when an institution is thinly staffed and when faculty and staff seem really stressed. They’re able to pick up on P.R. spin and prestige games that institutions play. And they have an awareness, I think, of an institution where things are imbalanced, and they can feel it really acutely when somebody leaves — when they lose a mentor or someone on campus that has been important to them. And so if we think about foundational conditions for a community to do well and to be well, we need to say instead that this is something that’s good for everybody. 

LW: You’re clear that care isn’t a matter of band-aid solutions like extra wellness days. What does institutional care look like when it’s embedded in policies and structures beyond encouraging people to, say, make sure they get out and take a walk?

KM: Institutions have often relied on that more individualized type of response to challenging workplace conditions: Don’t overwork. Don’t say yes to too many things. As you put it, go take a walk. We’ve put a lot of onus on individuals to navigate through this themselves, and my argument is not necessarily that we should throw out self-care. Everybody should be thinking about the choices that they’re making.

But when you look at the root causes of some of these workplace problems, they are often structural and cultural — a reflection of choices that we make across the organization, our strategic planning, and the priorities that we set. When we set goals, we need to ask how they are going to affect our people and what additional capacity we are asking of them as a result. It means looking at some of our practices and policies and whether they’re really designed for the realities of living, breathing humans with caregiving responsibilities and health limitations. Oftentimes, our practices and policies are designed for people that are robots or don’t have any kind of demands of a body.

LW: In the book, you critique the idea of the “ideal worker” in higher education — the myth of the teacher constantly available to be a life-changing mentor for students. How does this myth of “The Giving Tree” professor affect not only employees but also the learning environments we create for students?

KM: There is a real need for us to be thinking about workload and establishing some real guardrails to prevent that sort of thing from happening. Yes, it’s up to people on their own to parse out how they should be handling these things. But often we’ve got reward and recognition systems that are based on the idea that the more productive and performative that you are, the more likely you are to be recognized, so there’s kind of an inbuilt incentive for people to go above and beyond. We don’t want to take away incentives for honoring work that is good and valuable to the institution. But we also don’t want to suggest that just because someone is setting some healthy boundaries on what they take on that they are considered someone who’s not pulling their weight.

“We don’t want to suggest that just because someone is setting some healthy boundaries on what they take on that they are considered someone who’s not pulling their weight.”

LW: It’s hard to determine what an appropriate level of engagement is — how much to put yourself out there and pull your weight — particularly when we’re talking about supporting students and colleagues. Is there a way the university could be better involved in modeling expectations?

KM: Of course there’s some nuance with this, and it gets a little bit complex, but I do think that there is a role to be played by leaders in modeling what this can look like. When there’s an opportunity for any of us in leadership roles to show what a healthy boundary looks like for newer people that are coming in, it makes it a little bit easier for them to make that choice — to not feel like they’re going against the grain — because this is the norm. If we as leaders have a situation where someone is clearly overwhelmed, we need to take some steps to help and say, “Hey, you’ve got too many students that you’re mentoring right now. Our norm is closer to eight, and we see that you’ve got 15. Let’s figure out a system so that we can better distribute this so it’s not entirely on your shoulders.”

LW: What makes it harder is that it’s personal. Employees aren’t building widgets. They’re investing time in helping colleagues or developing a young person in their field looking for guidance.

KM: All of it’s very personal. The reality is that most of us are people who got into this work because we really believe it’s important. It’s meaningful to us. So much of our scholarly work is collaborative, and we have commitments and obligations to other people. It feels very hard sometimes to pull back on that because it feels like you’re risking some of those relationships or failing to show up for people you care about. 

But again, there’s a real role in setting healthy expectations — expectations for people who are seeking promotion, for example, that aren’t over the moon, but reasonable. 

LW: Higher education tends to be good at measuring enrollment, retention, and revenue. How could institutions think differently about measuring wellbeing — for employees and students — and following through?

KM: A basic level is we probably should be collecting more data that better gets at the employee experience. Right now, we do very little of this beyond a periodic employee engagement survey. There might be some exit interviews that happen as someone leaves, but even that can be very sporadic. And so the bar right now is quite low in terms of what we do. Anything that we do above that is going to be a step in the right direction. Then, once we better understand who our employees are and what their experience is on the job, we can make sure we’ve got capacity to analyze that data and that it doesn’t just sit on a shelf.

“People have to start believing that this is a system worth investing in.”

We have at our disposal at colleges and universities people who are trained in social science research, and there’s no reason why we couldn’t be figuring out some better ways of designing studies to better understand the employee experience and improvements that we can make. Too often institutions collect data, but then they don’t act on it. And then people lose faith that this is a process that’s going to lead to change, and then they opt out of doing it in the future. People have to start believing that this is a system worth investing in.

LW: Do you have some examples of universities doing it well?

KM: Almost every positive example in the book begins with some type of data collection effort. They are starting from a position of: “Let’s get a better handle on what the problem is — specific to our institution, our culture — and then let’s design something that speaks specifically to us.” 

One of the issues that I flag in the book is about the lack of career advancement and career pathways. There’s a great example from Miami University in Ohio where a marketing communications department had lost a significant number of people. They began with an employee culture survey, and through that, they identified that the biggest issue was people felt like there wasn’t room to grow, particularly people that were not interested in being supervisors. From that, they designed a new career pathway model — one for people that wanted to supervise and one for folks that didn’t. There is another example at the University of Louisville that identified the need to pay better attention to the employee experience. They now have a dedicated staff that is working on better onboarding, better recognition systems, better employee training, and I think that has been a smashing success. 

LW: It’s such a time of change right now. Are there already new things you wish you could add or adjust in the book?

KM: I feel like I should write an epilogue! We’re in a moment that makes all of this more complicated. I mean, how do you show care for people that are coming to join your faculty from other countries, when it doesn’t feel like the door is quite as open or students that have come here to study are being detained? 

Politically speaking, we have institutions that have had sources of revenue disrupted or cut, so they have less to work with. It’s very difficult to try to pursue a model of organizational care at the same time that you’re laying people off. We have spaces where there’s real challenges with enrollment decline. 

A lot of this is not symbolic or hypothetical anymore, and we will see the consequences of that over time. That’s the world we live in right now, and those of us still in it are trying to do the very good work with students, and remain hopeful.